Examiner Technician 2

Arizona Department of Administration•Phoenix, AZ

1d•Hybrid

About The Position

The Department of Economic Security (DES) is seeking an experienced and highly motivated individual to join their team as an Examiner Technician 2 (ET 2) for Centralized Document Services (CDS). The role involves preparing client eligibility documents, categorizing them using bar-codes, scanning, indexing, and uploading them into the Family Assistance Administration’s (FAA’s) Document Management System (DMS) via a computer terminal or Multi-Function Printer (MFP) and/or Health-E-Arizona plus system (HEAplus). This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Requirements

Basic knowledge of program rules, regulations, policies and procedures.
Knowledge of imaging equipment (scanner, Multi-Function Printer, terminal, etc.).
Knowledge of computer software programs (Microsoft Word, Excel, Google Suite, Google Docs, Google Sheets).
Good listening, oral and written communication skills.
Establish and maintain effective working relationship skills.
Effective time management and organizational skills.
Ability to compile data and complete reports accurately and timely.
Ability to multi-task and prioritize.
Ability to apply policies and procedures accurately and timely.
Computer experience.
Customer Service Experience in an office setting.
Successfully pass background and reference check.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Responsibilities

Review documents/applications received from local offices and potential clients to ensure they are completed, date stamped, researched in FAA’s automated system, OnBase, Arizona Technical Eligibility Computer System (AZTECS) and/or Health-E-Arizona plus (HEAplus); register for appropriate program(s); index appropriate screens into FAA’s Document Management System, OnBase, AZTECS and/or HEAplus or prepare for scanning, and place in appropriate system.
Upload documents into FAA’s Document Management System (OnBase) via computer terminal or MFP.
Validate all documents that are scanned, re-index documents scanned to the incorrect eligibility type.
Set alerts and index Arizona Supplemental Nutrition Assistance Program (SNAP) notices.
Upload change reports, correct address in system and document Case Documentation (CADO).
Indicate any changes to the client’s households as indicated on the Mid Approval Contact form.
Submit a client request for appeals through HEAplus or send the case to Office of Inspector General (OIG) for review.
Pick-up return mail, open, date stamp, sort, prepare, research FAA’s automated system (OnBase), AZTECS and/or HEAplus, prepare documents for scanning, set alerts and/or send emails if appropriate.
Ensure all documents are translated to English.
Ensure all documents sent over by other agencies are reviewed thoroughly and are disseminated to the appropriate queues.
Answer the telephone, screen the calls, and refer to the appropriate person and/or office following administration and office/unit guidelines, may require translation services or bilingual speaking staff.
May serve as a lead to monitor or assist with monitoring of schedules, workflow, assists with educating staff on work functions, gather and compile data and submit reports accurately and timely.
Based on the queues worked, may require separating and uploading documents to the correct document type(s) and/or case(s).
Requires research of OnBase, HEAplus and AZTECS.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities