Examiner, I Liability Claims

U.S. Xpress•Chattanooga, TN

1d•Remote

About The Position

The Liability Claims Examiner reviews, evaluates, and settles property damage claims to determine exposure for U.S. Xpress, Inc. and Total Transportation of MS, LLC. The role applies technical claims knowledge and relationship skills to achieve fair, prompt resolutions while minimizing risk exposure. The examiner proactively manages a property damage claims inventory and negotiates third-party transportation liability and dedicated customer liability claims. The position operates in a normal professional office environment and routinely uses standard office equipment. It is open to remote work, with a Monday–Friday schedule from 8:00 AM to 5:00 PM. The role requires the ability to communicate or exchange information and close visual acuity for tasks such as viewing a computer, reading extensively, and preparing or analyzing data, reports, and figures.

Requirements

High school diploma or equivalent required.
Associate’s degree or equivalent years of experience required; the posting defines equivalent experience as one year of professional experience for each year of college requested.
At least 2 years of experience handling liability claims; property damage or commercial motor carrier claims experience preferred.
Strong understanding of property damage claims, liability assessment, and settlement strategies.
Knowledge of state-specific insurance laws, including liability and claims regulations.
Ability to analyze complex information and make informed decisions.
Excellent negotiation, communication, and interpersonal skills.
Ability to manage multiple claims in a fast-paced environment.
Attention to detail, problem-solving, critical thinking, time management, and organizational skills.
Communication and customer-service orientation.
Ability to assess organizational dynamics and manage change.
Ability to work quickly and efficiently, test solutions, learn, and iterate quickly.
Proactive and pragmatic problem-solving ability.
Ability to communicate effectively across multiple mediums.

Nice To Haves

Bachelor’s degree in Business, Insurance, or a related field preferred.
Transportation, logistics, or technology industry experience is a plus.
Relevant certifications preferred.
Associate in Claims certification preferred.
Chartered Property Casualty Underwriter certification preferred.

Responsibilities

Manage claim exposures from inception through resolution.
Gather and analyze property damage claim facts from sources such as driver and claimant interviews, police reports, and witness interviews.
Oversee claims-processing activities, including initial acknowledgements, independent adjuster investigations, coverage reviews, liability assessments, and settlement negotiations.
Assess liability exposure using knowledge of relevant state law, including statutes of limitation, contributory negligence, and loss of use.
Develop claim resolution strategies and recommendations to support fair and prompt settlements.
Set and adjust reserves according to department processes and claim details.
Request additional settlement authority from a supervisor when needed and handle claims above the examiner’s designated authority level.
Review and examine claims for validity, including verification of data and source information used in settlements.
Negotiate and settle claims in accordance with department processes.
Collaborate in person with employees across organizational levels.
Attend in-person meetings and training on developments, goals, and objectives, and contribute input and advice.
Engage remotely and in person with customers and prospective customers to establish rapport, communication, and expectations.