Examiner, I Liability Claims

U.S. Xpress Enterprises, Inc.•Chattanooga, TN

1d•Remote

About The Position

The Liability Claims Examiner reviews, evaluates, and settles property damage claims to determine exposure for U.S. Xpress, Inc. and Total Transportation of MS, LLC. The role applies technical knowledge and relationship skills to resolve claims fairly and promptly while minimizing risk exposure. The Examiner proactively manages a property damage claim inventory and negotiates third-party transportation liability claims and/or dedicated customer liability claims. The position is based in a normal professional office environment, is open to remote work, and is scheduled Monday through Friday, 8:00 AM to 5:00 PM. The employee uses standard office equipment and must be able to communicate or exchange information and have close visual acuity for computer viewing, extensive reading, and preparing or analyzing data, reports, and figures.

Requirements

High school diploma or equivalent required.
Associate’s degree or equivalent years of experience required; equivalent experience is defined as one year of professional experience for each year of college requested.
At least 2 years of experience in liability claims handling.
Strong understanding of property damage claims, liability assessment, and settlement strategies.
Knowledge of state-specific insurance laws, including liability and claims regulations.
Ability to analyze complex information and make informed decisions.
Excellent negotiation, communication, and interpersonal skills.
Ability to manage multiple claims simultaneously in a fast-paced environment.
Attention to detail, problem-solving, critical thinking, negotiation, conflict resolution, time management, and organizational skills.
Customer-service orientation and ability to communicate effectively across multiple mediums.
Ability to assess organizational dynamics and manage change.
Ability to work quickly and efficiently, test solutions, learn, and iterate quickly.
Proactive and pragmatic problem-solving approach.

Nice To Haves

Bachelor’s degree in Business, Insurance, or a related field.
Experience in property damage or commercial motor carrier claims.
Transportation, logistics, and/or technology industry experience.
Relevant certifications.
Associate in Claims certification.
Chartered Property Casualty Underwriter designation.

Responsibilities

Manage claim exposures from inception to resolution, gathering and analyzing facts from driver and claimant interviews, police reports, and witness interviews.
Oversee claims-processing activities, including initial acknowledgements, independent adjuster investigations, coverage review, liability assessments, and settlement negotiations.
Assess liability exposure based on relevant state law, including statutes of limitation, contributory negligence, and loss of use.
Develop claim resolution strategies and recommendations to support fair and prompt settlements.
Set and adjust reserves in accordance with department processes and claim details.
Request additional settlement authority from the supervisor when needed and handle claims above the designated authority level.
Review and examine claims for validity, verify data and source information, and negotiate and settle claims in line with department processes.
Collaborate in person with all levels of the organization.
Attend in-person meetings and trainings about developments, goals, and objectives, and contribute input and advice.
Engage with customers and potential customers remotely and in person to establish rapport, communication, and expectations.