Exam Processing Specialist II

National Restaurant Association•Orlando, FL

10d•Onsite

About The Position

The Exam Processing Specialist II supports the National Restaurant Association’s training and certification products by grading accredited exams and administering certificates. Working with Customer Operations, Exam Development, and Program Compliance, this role helps ensure the timely and accurate completion of exam-processing tasks. The position is based onsite at the Association’s Orlando, Florida office, Monday through Friday, from 8:00 a.m. to 5:00 p.m. Hours may fluctuate moderately to meet business needs, and occasional overtime may be required. The role requires at least two years of data-entry or general office administration experience and a focused, self-motivated approach, with strong time management and attention to detail. The position contributes to the Association’s mission to inspire and develop future industry professionals.

Requirements

High school diploma or equivalent.
At least two years of experience in data entry or general office administration.
Strong time-management, attention-to-detail, and multitasking skills.
Demonstrated ability to complete repetitive tasks with a high degree of accuracy.
Excellent written, oral, and interpersonal communication skills.
Ability to communicate with customers and staff about technical and complex information.
Reliability and dependability, including adherence to the assigned work schedule.
Ability to maintain confidentiality of work records and projects.
Proficiency with Microsoft Office and ability to learn other programs as needed.
Integrity, honor, and character in work.
Ability to thrive in a fast-paced, changing environment.
Comfort standing or sitting for long periods within a cubicle.
Ability to lift exam packages weighing 5–20 pounds.

Responsibilities

Support internal team members and departments in keeping with the Association’s mission, values, and culture.
Process and send exams, answer sheets, and certificates accurately and within established timeframes.
Apply knowledge of exam-security violations, examination-administration policies, and exam-processing procedures.
Enter exam, proctor/instructor, and examinee information accurately.
Maintain the security of exams and confidential examinee and proctor/instructor data.
Research and resolve cases where tasks fall outside normal processing timeframes.
Respond professionally, promptly, and with a customer-focused approach to internal and external customer and vendor requests.
Assist other Exam Processing team members as needed.
Complete additional projects and tasks assigned by the Exam Processing Supervisor.
Successfully complete Exam Processing training.

Benefits

Competitive hourly rate.
Potential annual bonus opportunity based on eligibility and performance.
Full paid training.
Medical, dental, and vision plans beginning the first of the month following the start date.
“The Way We Work” stipend.
401(k) program.
Tuition-reimbursement program.
Flexible healthcare spending accounts.
Paid time off including vacation, personal, and sick days.
Over 10 paid holidays.
Work/life resources.
Casual dress code.
Free snacks and beverages.