Exam Processing Specialist II
About The Position
The Exam Processing Specialist II supports the National Restaurant Association’s training and certification products by grading accredited exams and administering certificates. In collaboration with Customer Operations, Exam Development, and Program Compliance, the specialist helps ensure related work is completed accurately and on time. The role requires a focused, self-motivated person with strong time-management and attention-to-detail skills, a collaborative attitude, and a commitment to excellence. This position is based onsite at the Association’s Orlando, Florida office. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; hours may fluctuate moderately to accommodate business and organizational needs, and occasional overtime may be required. The work contributes to the Association’s mission to inspire and develop future industry professionals.
Requirements
- High school diploma or equivalent.
- At least two years of experience in data entry or general office administration.
- Effective time-management, attention-to-detail, and multitasking skills.
- Experience completing repetitive tasks with a high degree of accuracy.
- Excellent written, oral, and interpersonal communication skills, including the ability to explain technical and complex information to customers and staff.
- Reliability and dependability, including adherence to the assigned work schedule.
- Ability to maintain confidentiality of work records and projects.
- Computer proficiency with Microsoft Office and ability to learn other programs as needed.
- Integrity, honor, and strong character in work.
- Ability to thrive in a fast-paced, changing environment.
- Comfort with standing or sitting for long periods in a cubicle.
- Physical capacity to lift exam packages weighing 5–20 pounds.
- Successful completion of Exam Processing training.
Responsibilities
- Support internal team members and departments in accordance with the Association’s mission and values while promoting its culture.
- Process and send exams, answer sheets, and certificates accurately and efficiently within established timeframes.
- Apply knowledge of exam security violations, examination administration policies, and exam-processing procedures.
- Enter exam, proctor/instructor, and examinee information accurately and efficiently.
- Maintain the security of exams and the personal data of examinees and proctors/instructors.
- Research and resolve cases where identified tasks are outside normal processing timeframes.
- Handle internal and external customer and vendor requests professionally, promptly, and with a customer-focused approach.
- Assist other Exam Processing team members as needed.
- Complete additional projects and tasks assigned by the Exam Processing Supervisor.
Benefits
- Competitive hourly rate
- Potential annual bonus opportunity based on eligibility and performance
- Full paid training
- Medical, dental, and vision plans beginning the first of the month following the start date
- "The Way We Work" stipend
- 401(k) program
- Tuition-reimbursement program
- Flexible healthcare spending accounts
- Paid time off, including vacation, personal, and sick days
- Over 10 paid holidays
- Work/life resources
- Casual dress code
- Free snacks and beverages
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
