Exam Operations Coordinator
About The Position
The Medical Council of Canada (MCC) is seeking an Exam Operations Coordinator for a full-time, temporary 24-month contract position in Ottawa, Ontario. This hybrid role reports to the Team Leader, Exam Operations & Administration. The Exam Operations Coordinator is crucial in supporting the delivery of MCC’s assessments, from preparation to post-exam activities, ensuring exams are conducted consistently, securely, and efficiently across various formats. This role involves close collaboration with internal teams and external partners to coordinate exam activities, ensure smooth operations, and maintain the quality and integrity of MCC’s assessments, directly supporting candidates pursuing medical licensure in Canada.
Requirements
- 1 – 3 years in an operational coordination role, with experience in project coordination and system administration.
- Experience in documenting processes.
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).
- Diploma in administration, project coordination or related equivalent experience
- Advanced oral and written skills in English are required.
Nice To Haves
- Familiarity with system administration and data management within enterprise environments is an asset.
- Experience in performing User Acceptance Testing (UAT), quality assurance and troubleshooting is an asset.
- University Degree
- Oral and written skills in French are considered an asset.
Responsibilities
- Coordinate activities before, during, and after exams to support smooth delivery across computer-based, performance-based, and preparatory programs.
- Help ensure systems and processes are fully set up, tested, and ready ahead of each exam or product launch.
- Support exam registration, scheduling, and capacity planning to help maximize access and efficiency.
- Prepare and review exam materials to ensure vendors and exam sites have what they need to deliver successfully.
- Assist with onboarding physician examiners and standardized patients to support exam readiness.
- Support learning and training activities through the learning management system, including tracking participation and resolving user issues.
- Keep teams and partners aligned through clear communication on schedules, updates, and operational priorities.
- Coordinate updates to MCC communications channels, including website content, to reflect changes to exams or processes.
- Review and validate exam data, reports, and materials to ensure accuracy and completeness.
- Identify and resolve discrepancies in data, supporting preparation for scoring, reporting, and analysis.
- Gather feedback and help identify opportunities to improve processes and exam delivery.
- Work with internal teams, vendors, and exam sites to troubleshoot issues and maintain reliable operations.
- Participate in testing activities and support system or process improvements that enhance exam delivery.
Benefits
- A defined benefit pension plan
- A company-paid holiday closure in December
- A 35-hour work week
- Compressed and telework programs
- Free onsite parking - any day, any time
- Free virtual Mobility and Strength & Conditioning, Zumba and Yoga classes
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
