Exam Management Specialist

Fay Servicing, LLC•Farmers Branch, TX

2d•$31 - $32•Hybrid

About The Position

The Exam Management Specialist is responsible for managing audit and review processes for requests from investors, clients, counterparties, and rating agencies. The role reviews initial materials, assigns request items to appropriate internal departments, tracks deadlines, compiles responses and documentation, and reviews completed responses before submitting them to the SVP for final approval. It also manages recurring data file and reporting deliverables to counterparties and rating agencies, and provides administrative support to Legal Department members, including the General Counsel. The position provides customer service to internal colleagues and external requestors. The Fay Group is a fully integrated real estate and mortgage services firm founded in 2008. It oversees more than $46 billion in assets for over 50 institutional clients and has more than 1,100 professionals across 10 U.S. locations. Its services include loan servicing, property management, mortgage originations, renovations, insurance, and real estate brokerage.

Requirements

High school diploma or GED required.
At least one year of experience handling administrative tasks and responsibilities.
Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
Excellent organizational skills, reading comprehension, and written communication skills.
Ability to multitask and manage multiple projects simultaneously.
Professionalism and effective written and verbal communication with upper management and external third parties.

Nice To Haves

Bachelor’s degree preferred.
Experience in the mortgage servicing or lending industry is a plus.
Experience working in a legal department is desired.
Experience using Black Knight products, including LoanSphere and MSP, is a plus.

Responsibilities

Manage audit and review requests from investors, clients, counterparties, and rating agencies.
Review initial request materials and assign items to appropriate internal departments.
Set and track deadlines for requests, including deadlines for internal assignments and external submissions.
Send requests to internal departments, track progress, follow up, and respond to departmental questions in a timely manner.
Review responses from internal departments to confirm completeness and request additional information or clarification when needed.
Compile final responses and supporting documentation for submission to the SVP for final approval.
Oversee deadlines for pre-audit and review materials and requests.
Manage recurring data file, reporting, and other deliverables to counterparties and rating agencies.
Provide administrative assistance to members of the Legal Department, including the General Counsel.
Provide customer service to internal colleagues and external requestors.