Exam Administration Specialist I

NATIONAL COMMISSION ON CERTIFICATION OF PHYS • Johns Creek, GA

3d • $49,000 - $52,000 • Hybrid

About The Position

As the Exam Administration Specialist I, you will support daily exam operations by responding to PA inquiries, preparing certificates and mailings, assisting with exam communications, and processing requests for accommodations, grievances, and score audits. In accordance with NCCPA’s Conflict of Interest Policy, any NCCPA employee who is a PA, lives with or is in a committed relationship with, or is related to a PA is prohibited from working on exam content, participating in NCCPA exam-related meetings and will not have access to NCCPA systems that contain PA data.

Requirements

• Associates degree preferred, or equivalent combination of education and experience.
• Minimum of 2 years of experience in office administration, operations, or related support roles.
• Demonstrated proficiency in Microsoft Outlook, Word, Excel, and Teams.
• Highly developed time management skills, systematic approach to organization/planning and keen attention to detail while managing multiple projects.
• Excellent verbal and written communication skills, including the confidence and ability to communicate directly with internal and external customers by phone, respond to questions in real time, and provide clear and accurate information.
• Interpersonal skills and ability to collaborate with cross-functional teams.
• Ability to multitask and quickly adapt to changing/conflicting priorities as required.
• Aptitude for customer service, problem solving, exploring, and learning new technology.
• An eagerness to learn and grow within the role and organization.

Nice To Haves

• Prior certifications in office administration or operational processes a plus.
• Familiarity with a certifying body or testing organization is a bonus but not required.

Responsibilities

• Provide timely and accurate support via email and phone for multiple Exam Operations inboxes, serving as a direct point of contact for customers and responding confidently to questions and requests in real time while ensuring prompt follow-up and resolution.
• Process exam applications, scores, and eligibility notices in accordance with NCCPA policies, including payments and reimbursements.
• Review and assess documentation submitted for exam accommodation requests under the Americans with Disabilities Act Amendments Act (ADAAA).
• Determine next steps in the evaluation process, request additional documentation if needed, and communicate decisions clearly and promptly.
• Maintain accurate records and upload all related correspondence and documentation to the case management system.
• Assist in the intake and evaluation of exam-related grievances; provide recommendations for next steps to the Senior Director of Exam Operations, ensuring accuracy and alignment with NCCPA policies.
• Manage certificate printing, preparation, and mailing. Handle returned and duplicate certificate requests and maintain inventory of mailing supplies.
• Participate in user acceptance testing (UAT) for new or updated processes and system enhancements impacting the Exam Administration team.
• Conduct annual reviews of relevant policies and procedures; recommend updates as appropriate to ensure alignment with current practices.
• Provide additional departmental support for administrative tasks and reporting needs, as assigned.

Benefits

• Meaningful work every day
• Enjoy working and having fun together
• Ranked #5 out of 62 small businesses in the metro Atlanta area by the Atlanta Journal Constitution's 2025 Top Workplaces in the Region

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree