Exam Integrity Specialist

ASSOCIATION OF CERTIFIED FRAUD EXAM•Austin, TX

17h•Hybrid

About The Position

The Association of Certified Fraud Examiners (ACFE) is seeking a detail-oriented and collaborative professional to join their team as a CFE Exam Program Coordinator. This role is crucial for maintaining the security, quality, and integrity of the Certified Fraud Examiner (CFE) Exam program. The specialist will work with internal teams, external vendors, and stakeholders to monitor exam administration, investigate potential security breaches and candidate misconduct, analyze exam performance data for suspicious trends, and implement policies and procedures that align with industry standards. The goal is to protect the credibility of the CFE credential while ensuring a fair, secure, and positive examination experience for candidates globally.

Requirements

3+ years of professional experience in investigations, compliance, risk, certification/exam administration, fraud, security, or another role requiring similar analytical judgment.
Proven skills in problem solving, analyzing data, building reports, attending to detail, presenting findings, organizing work, managing time effectively, and handling multiple tasks in a timely manner.
Skilled in collaborating with internal and external resources.
Excellent written and verbal communication skills and the ability to deescalate situations with a professional attitude, patience, and tact.
Proficiency in Microsoft Office (Outlook, Word, Teams, PowerPoint, and Excel), Salesforce, and Salesforce reporting.

Nice To Haves

Degree in a related field.
Knowledge of certification industry best practices and accreditation standards.
Prior security or compliance-related experience.

Responsibilities

Act as the main liaison between the ACFE and its CFE Exam proctoring vendor, ensuring smooth exam administration and proctoring activities, adherence to security protocols, and prompt resolution of technical or procedural issues.
Respond to and investigate incidents that threaten the integrity of the CFE Exam, including potential candidate misconduct, proctoring issues, and exam disruptions.
Analyze exam-related data for trends indicating suspicious activity, such as unusual scores, completion times, exam item performance, or other irregular patterns.
Research and address escalated exam integrity concerns, including those related to the exam process and requests for regrading or revalidation of exam results.
Conduct investigations into potential exam security breaches or instances of misconduct by reviewing incident reports, audit logs, and video footage from proctoring sessions.
Prepare written reports documenting exam integrity investigations, findings, and supporting evidence; report findings to management; and provide recommendations for preventive measures or process adjustments.
Contribute to investigative activities related to potential instances of intellectual property theft involving CFE credential program materials and exam content, including reviewing information on suspected unauthorized access, reproduction, distribution, or use of protected materials.
Conduct regular audits of completed exam sessions and processes to ensure compliance with security measures, policies, and industry standards, verifying vendor adherence to established protocols.
Maintain records of security breaches, misconduct, and related incidents.
Research certification industry standards, emerging best practices, and legal requirements to contribute to the creation and enforcement of policies and procedures that uphold the integrity and security of the CFE credential program.
Ensure departmental manuals, guides, and other resources reflect the most current policies and procedures related to exam security and administration.
Deliver clear, professional, and courteous written and verbal communication to candidates, staff, and other stakeholders, maintaining a positive rapport and professional attitude.
Serve as a backup for the Exam Administration team in handling technical issues, exam eligibility activation, appointment scheduling, rescheduling, exam results, and retakes.
Perform other duties as requested or required.

Benefits

100% employer-paid medical, dental, vision, long-term disability, and $25,000 life insurance for employees.
Employer contributions to dependent medical premiums.
401(k) Plan with company match.
Mostly remote work in ATX.
4 weeks of PTO, with an additional week after 5 years and another week after 10 years of employment.
Paid parental benefits.
12 paid holidays each year.
Employee Success Sharing Bonus Program.
$400 annual reimbursement for gym membership, workout equipment, work-from-home equipment, etc.
Tuition Reimbursement up to $5,250 per year for qualifying degree plans.
Additional Paid Time Off: Paid Volunteer, Bereavement, and Civic Duty Hours.
Employee Assistance Program (EAP).
Regular social events, team-building activities, and company outings.
Bonus programs for demonstrating mastery of the fraud examination body of knowledge.