Exam Accommodations Representative

PSI Services•Henderson, NV

6h•Onsite

About The Position

The Exam Accommodations Representative is responsible for providing dedicated assistance to PSI candidates in need of specific accommodations. This is a semi-sedentary position, working in a fast-paced call center environment. This is a full-time permanent role during test center opening hours. The incumbent may need to be available to support critical issues during evenings and over weekends.

Requirements

High school diploma or equivalent required.
Experience in a call center environment expected.
Acceptable attendance point balance in previous roles expected.

Nice To Haves

Experience in a Tier 2 customer service role preferred.
Working knowledge of Microsoft Office applications desirable.

Responsibilities

Assist candidates via phone and email who are requesting exam accommodations.
Working with various departments to support all activities related to the exam accommodations.
Respond directly to requests initiated by candidates, client services and leadership utilizing a variety of systems.
Coordinate with site administration staff to ensure exam accommodations for each candidate are met.
Follow up with candidates to the status of their accommodations.
Maintain the confidentiality of sensitive personnel information.
Maintain spreadsheets and reporting for the Exam Accommodations team.
Develop and maintain a working-level understanding of all scheduling platforms, services, and strategic communication plan.
Assist with registration and scheduling of CSRs on an as-needed basis.

Benefits

401(k), pension, or country-specific retirement plans with employer contributions
Enhanced paid time off/annual leave policies
Medical insurance tailored to your region
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance
Flexible Spending Accounts (US)
Employee Assistance Program (EAP)
Volunteer Day each year