EVS Tech II Full Time Days

Northwestern Memorial Healthcare•Palos Heights, IL

About The Position

The EVS Tech II supports Northwestern Medicine’s patient-first mission and adheres to its Code of Ethics, Corporate Compliance Program, relevant policies and procedures, and applicable regulatory and accreditation standards. This full-time position is 80 hours per pay period and works a day shift from 7:00 a.m. to 3:30 p.m., with alternating weekends and holidays. The role cleans and maintains patient rooms and other assigned areas, follows isolation and contact-precaution procedures, keeps areas stocked, and safely maintains housekeeping carts, equipment, and supplies. The position also emphasizes workplace safety, effective communication, customer service, teamwork, confidentiality, and efficient completion of assigned work.

Requirements

Ability to follow oral and written instructions.
Ability to communicate effectively with patients, visitors, and staff.
Ability to use the tracking and communication tools used by the department.
Ability to work independently.

Nice To Haves

One to three years of environmental services experience in a healthcare or hospitality environment.

Responsibilities

Clean and maintain patient rooms, offices, public areas, treatment rooms, and other assigned areas daily.
Collect and remove trash, change bed linens, and sanitize surfaces.
Follow policies and procedures for patient isolation and contact precautions as necessary.
Stock paper items and other supplies in assigned areas as needed or designated.
Keep carts and equipment clean and in working condition, and store them appropriately.
Promote workplace safety by using wet-floor signs and PPE, keeping carts and supplies attended, and using chemicals and equipment safely.
Use appropriate chemicals at the correct dilution ratios and in properly labeled containers.
Notify a supervisor about equipment needing repair and report safety hazards to a manager.
Communicate issues to a supervisor, including inability to complete the schedule, and proactively report deficiencies or work requests.
Maintain professional relationships with hospital personnel while protecting patient confidentiality.
Use the designated scripting model when interacting with customers.
Use organizational and departmental resources efficiently and complete work on schedule.
Contribute to continuous improvement, cost reduction, streamlined processes, and service improvements.
Present a friendly, approachable, professional demeanor and appearance.
Provide accurate information and timely updates to patients and customers, address questions and concerns, and help people find their way.
Use service-recovery skills to resolve problems or service breakdowns.
Demonstrate teamwork by assisting coworkers within and across departments.
Communicate effectively, respect diverse opinions and styles, and acknowledge others’ contributions.