EVS Supervisor (8167)

Twenty-Nine Palms Band of Mission Indians•Coachella, CA

7d•$21 - $21•Onsite

About The Position

The EVS Supervisor is responsible for ensuring clean, orderly, and attractive conditions at the casino and other buildings owned or operated by the Twenty-Nine Palms Band of Mission Indians. The work may be performed personally or through subordinates. The role also supports the organization’s Five Star Experience for guests and Team Members and its service promise that every person and detail matters. The position provides outstanding customer service, leads by example, and supports Team Members through coaching and access to the skills, tools, and resources needed to perform their jobs. It establishes EVS work standards and procedures, plans schedules, inspects facilities, monitors supplies and equipment, and recommends facility or space improvements to management. The posting states that the job does not require supervisory duties. The role is based at the Twenty Nine Palms Band of Mission Indians location in Coachella, California. The work may take place across multiple locations, including gaming facilities; some enterprises are not smoke-free. The position requires flexibility to work any and all hours, availability for emergency calls 24/7, and availability to work weekends and holidays. Employees may be monitored by surveillance cameras and audio equipment throughout most facilities. Applicants must meet the stated education or experience qualification, pass periodic random drug screens and a background suitability investigation, obtain a Tribal Gaming License and other applicable certifications and licenses, and provide proof of eligibility to work in the United States within 72 hours of employment. Indian Preference applies in the following order: Tribal Members, other Native Americans, and all other ethnic groups.

Requirements

Associate’s degree or equivalent from a two-year college or technical school, or six months to one year of related experience and/or training, or an equivalent combination of education and experience.
Pass periodic random drug screens.
Pass a background suitability investigation.
Obtain a Tribal Gaming License.
Obtain all other applicable certifications and licenses.
Provide proof of eligibility to work in the United States within 72 hours of employment.
Be flexible to work any and all hours and be available for emergency calls 24/7.
Be available to work weekends and holidays.
Meet the stated physical demands, including occasional lifting up to 25 pounds and pushing or pulling up to 50 pounds.

Responsibilities

Provide outstanding customer service to guests and employees and fulfill the organization’s mission statement and service promise.
Lead by example and consistently deliver the Five Star Experience by meeting service expectations: Welcoming, Proactive, Seamless, Personalized, and Valued.
Coach and support Team Members, providing the skills, tools, and resources needed to perform their jobs and deliver the Five Star Experience.
Establish work standards and procedures for EVS staff.
Train and develop staff through coaching, counseling, and positive and corrective disciplinary actions.
Plan work schedules to ensure adequate service.
Ensure performance evaluations and progressive disciplinary actions are completed and submitted on time.
Inspect and evaluate the physical condition of the establishment.
Submit recommendations to management regarding painting, repairs, furnishings, equipment relocation, and space reallocation.
Use a systematic approach to planning, organizing, delegating, and directing performance.
Periodically inventory supplies and equipment.
Investigate new and improved cleaning instruments and methods.
Ensure compliance with Minimum Internal Control Standards (MICS) and Tribal Internal Control Standards (TICS).
Present a positive image of the Tribal organization to guests and vendors and assist them as required.
Follow safety policies and procedures and attend scheduled safety meetings and training.
Perform other duties as assigned.