EVS Shift Supervisor

Downstream Casino Resort•Quapaw, OK

7h•Onsite

About The Position

Oversee operations of Housekeeping, including the cleaning of the casino, public access areas, and catering/banquet rooms on an assigned shift. Assist with instruction and training of EVS staff. Maintain exceedingly high standards of cleanliness and sanitation. Monitor areas to ensure proper appearance of facilities is maintained through use of checklists and visual inspections. Monitor inventory/supplies and recommend purchase of supplies to supervisor. Perform EVS duties along with staff as deemed necessary. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times. Maintain a professional work environment with supervisors and staff. Assist in other projects, as required. Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies. Inform supervisor as necessary. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule. Shall be responsible to maintain absolute confidentiality and integrity with all written and oral information regarding tribal and casino operations, management, and staff. Maintain department and administrative records and files and generate correspondence and requested reports. Maintain inventory of department office supplies and requisition items on a weekly basis or when needed. Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintain a professional work environmental with supervisors and staff. Answer appropriate telephones. Take detailed and accurate messages and take initiative to solve problems or provide requested information. Receive, open and distribute incoming mail as directed. Research information to answer or respond to mail and/or correspondence. Schedule meetings when directed. Ensure all participants are notified, equipment requirements identified and scheduled, and other amenities furnished as required. Shall assist the department managers as needed. Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies. Assist in other duties and projects as assigned. Outstanding example of and a credit to Downstream Casino Resort.

Requirements

Must be a minimum of 18 years of age or older upon employment.
High School diploma or equivalent required.
Minimum of one (1) year experience in the field of environmental services.
Must be familiar with proper use of all cleaning equipment and chemicals.
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Adequate manual dexterity to operate cleaning equipment.
Must be able to work in an environment where smoking is permitted.
Must be able to climb and descend ladders.
Must be able to stand, walk, and move through all areas of the casino.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Must be able to be approved for and maintain a valid non-gaming license.
Must be able to read, write, speak and understand English.
Must be able to respond to visual and aural cues.

Nice To Haves

Minimum one (1) year of supervisory experience preferred.
Proficient computer skills preferred.

Responsibilities

Oversee operations of Housekeeping include: the cleaning of the casino, public access areas and catering/banquet rooms on an assigned shift.
Assist with instruction and training of EVS staff.
Maintain exceedingly high standards of cleanliness and sanitation.
Monitor areas to ensure proper appearance of facilities is maintained through use of checklists and visual inspections.
Monitor inventory/supplies and recommend purchase of supplies to supervisor.
Perform EVS duties along with staff as deemed necessary.
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times.
Maintain a professional work environment with supervisors and staff.
Assist in other projects, as required.
Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.
Inform supervisor as necessary.
Maintain absolute confidentiality and integrity with all written and oral information regarding tribal and casino operations, management, and staff.
Maintain department and administrative records and files and generate correspondence and requested reports.
Maintain inventory of department office supplies and requisition items on a weekly basis or when needed.
Answer appropriate telephones.
Take detailed and accurate messages and take initiative to solve problems or provide requested information.
Receive, open and distribute incoming mail as directed.
Research information to answer or respond to mail and/or correspondence.
Schedule meetings when directed.
Ensure all participants are notified, equipment requirements identified and scheduled, and other amenities furnished as required.
Assist the department managers as needed.
Assist in other duties and projects as assigned.