EVS Operations Supervisor

Hennepin Healthcare•Minneapolis, MN

6d•Hybrid

About The Position

We are currently seeking an EVS Operations Supervisor to join our Unit/team. This full-time/part-time role will primarily work on-site/remote/hybrid (SHIFT). Purpose of this position: Provides direct leadership and guidance to staff to ensure that high level of cleanliness, quality and service is achieved and maintained. Assist with CMS and other regulatory compliance initiatives. A $500 hiring incentive is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible). Current List of non-MN States where Hennepin Healthcare is an Eligible Employer: Alabama, Arizona, Arkansas, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Maryland, Nevada, North Carolina, North Dakota, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Colorado and Wisconsin.

Requirements

High School Diploma or GED
A minimum of two years related supervisory experience; OR five or more years’ experience in healthcare related environmental services or related with two or more years demonstrated leadership potential including extensive knowledge of cleaning methods/processes, products, and equipment/machinery
An approved equivalent combination of education and experience
Ability to communicate effectively in written formal and oral presentations from hourly staff to ELT level
Ability to multi-task and establish priorities for daily and weekly work
Must possess excellent customer service skills and ability to train hourly workers in appropriate customer service techniques
Ability to maintain organization and control in an ever-changing environment
Must exhibit self-initiative, accountability, flexible and good leadership skills
Must possess a thorough knowledge of contract administration and office procedures
Must understand and conceptualize working knowledge of EVS to meet established goals and objectives
Must be proficient in the use of Bedtracking and paging system(s) as well as Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
Ability to perform cleaning tasks and operate associated machinery
Ability to train, evaluate performance and supervise departmental staff
Ability to enforce departmental and facility policies including safety practices
Ability to schedule work assignments
Ability to prepare and maintain appropriate records and reports
Ability to demonstrate use of existing and new equipment
Ability to make rounds of facility intermittently throughout the work shift
Ability to provide leadership team with updates regarding departmental staff and work situations
Ability to take appropriate action to identify and correct problems in departmental operations
Ability to accept responsibility and accountability for cleanliness of facility

Nice To Haves

A two year degree or higher in a relevant program
Current or past certification and membership in a Housekeeping Related Association locally or nationally

Responsibilities

Monitor service binders in assigned areas on a daily basis taking appropriate action to alleviate concerns/comments
Respond to concerns and requests with a sense of urgency and take necessary corrective action when needed
Educates patients on services provided by Environmental Services; probes for concerns, needs, and impressions of service. Identify through interviews, discussions or observations opportunities to improve patient services experience
Proactive approach to identifying and correcting facility quality assurance concerns; timely follow-up required. . Work collaboratively with nursing, EVS staff and fellow management to enhance all patients’ experience—resolving patient/family concerns, addressing special requests, identifying creative approaches to pilot or implement with senior management approval
Plan and coordinate project work to ensure that proper frequencies are maintained
Ensures duty lists are revised and current at all times
Monitor daily equipment use, cleaning and maintenance
Participate in facility quality assurance program as required. Ensure high quality percentage of cleanliness is maintained in assigned areas of oversight. Perform quality assurance inspections daily or assigned
Handles or delegates special requests or projects as assigned
Ensures that proper supply control guidelines are followed and staff is trained in the safe and effective use of all chemicals
Ensures housekeeping office, storage and closets are clean, organized, well maintained and professional in appearance at all times
Coaching hourly staff. Design group employee recognition and training programs every other month. Additionally, design and administer one-on-one and small group hospitality or job specific/focused training for hourly employees
Encourages and nurtures staff creativity and innovation within the healthcare program
Assign staff to established work areas of project duties
Reviews duty lists with regular and relief staff periodically
Assign equipment to staff
Participates in staff selection process and interviews candidates as needed
Ensures that staff receive proper orientation, initial and on-going training
Approves days off, holidays and vacations, ensuring the facility’s needs are meet in accordance with hours and position controls
Provide and monitor individual guidance/motivation of staff to enable full potential performance
Discipline staff when necessary according to progressive disciplinary guidelines; monitor staff attendance and take proactive action when patterns of absenteeism are observed
Participates in and sometimes conducts performance evaluations of staff and makes recommendations as needed
Conducts, oversees and directs the providing of in-service training for department employees
Insures compliance with hospital, housekeeping, and safety standards
Evaluates and updates housekeeping standards and procedures
Evaluates quality of housekeeping services provided
Inspects all work areas including those cleaned by contractual services
Assists in evaluating and recommending the purchase of equipment and supplies
Assists in the processes of Interviewing, selection, and evaluation of employees in addition to the progressive disciplinary process
Prepares reports and maintains records
Participates in special projects
Plan staff work schedules
Performs duties of Operations Manager as necessary