EVS Operations Manager

PCMS•St. George, LA

2d•Onsite

About The Position

Professional Cleaning & Maintenance Services (PCMS) is seeking an experienced and dependable EVS Operations Manager to oversee daily environmental services operations throughout the Baton Rouge region. This position is responsible for leading employees and facility supervisors, maintaining staffing coverage, monitoring service quality, responding to customer concerns, and ensuring all assigned facilities meet PCMS cleaning, safety, and operational standards. This position will primarily work an evening schedule. However, this is a leadership position requiring open availability. The Operations Manager may occasionally need to report earlier, remain later, or assist during weekends based on operational needs, call-outs, inspections, or customer concerns.

Requirements

Previous leadership experience in environmental services, janitorial operations, housekeeping, healthcare support services, or a related field
Strong communication, organization, and problem-solving skills
Ability to address performance and attendance concerns professionally
Ability to work independently and make sound operational decisions
Comfortable using email, scheduling systems, mobile applications, and digital reporting tools
Must have reliable transportation and be able to travel between assigned facilities
Must possess a valid driver’s license
Must be available to work evenings and adjust the schedule based on operational needs
Ability to stand and walk for extended periods
Ability to bend, reach, push, pull, and perform routine cleaning demonstrations
Ability to lift and carry up to 40 pounds when necessary
Ability to travel between multiple facilities during a shift
Dependable, responsive, organized, and comfortable leading in a fast-paced environment
Willing to work in the field, support employees when challenges arise, communicate clearly with customers, and follow issues through to completion

Nice To Haves

Experience overseeing multiple employees, shifts, or facilities preferred
Healthcare EVS or medical-facility cleaning experience is strongly preferred

Responsibilities

Oversee daily EVS operations across multiple facilities in the Baton Rouge region
Lead, coach, and hold facility supervisors and frontline employees accountable
Conduct routine facility inspections and ensure deficiencies are corrected promptly
Coordinate staffing coverage for call-outs, vacancies, and other operational needs
Monitor employee schedules, attendance, overtime, and timecard accuracy
Ensure employees follow proper cleaning, disinfecting, safety, and infection-prevention procedures
Respond professionally and promptly to customer concerns
Follow up on complaints and verify that all issues have been fully resolved
Confirm facilities have the necessary chemicals, supplies, equipment, and staffing
Partner with Human Resources and Learning & Development regarding hiring, training, performance, and corrective action
Assist with onboarding and training new employees and leaders
Maintain accurate operational reports, documentation, and follow-up notes
Support emergency coverage and special projects when needed
Ensure employees comply with company policies and facility-specific requirements
Build positive working relationships with customers, employees, and leadership