Manager, EVS

Hard Rock Hotel & Casino Ottawa•Bristol, TN

2d•$76,000 - $111,200•Onsite

About The Position

Under the supervision of the Director of Engineering, the incumbent in this position is responsible for smooth and efficient cleaning operations in public areas and top-quality guest service. Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Requirements

High School Diploma or equivalent and 3 to 5 years of housekeeping, custodial, or janitorial supervisory experience.
Must obtain and maintain valid licenses / certifications per Federal, State, and Virginia Lottery regulations.
Must successfully pass background check.
Must successfully pass drug screening.
Must be at least twenty-one (21) years of age.
Knowledge of regulatory requirements.
Knowledge of supervisory/management duties.
Knowledge of leadership skills.
Ability to be flexible to work varying shifts and time schedules as needed.
Ability to communicate effectively with all levels of employees and guests.
Ability to review and comprehend all necessary documentation.
Ability to use a typewriter, 10-key, computer, etc.
Ability to review reports and observe activities subordinates.
Ability to present ideas and information in a clear manner.
Ability to perform well under pressure.

Nice To Haves

An Associate’s Degree preferred.

Responsibilities

Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
Prepares work schedules and assigns projects as necessary to ensure cleaning standards and guest service standards are met.
Performs supervisory duties such as coaching, corrective counseling, motivation of staff, providing assistance in hiring, establishing training programs and conducting training as necessary and conducting team member evaluations.
Conducts detailed public area inspections to ensure adherence to quality and production standards and to identify problems.
Recommends adjustments to departmental procedures to more effectively service the guest.
Resolves problem situations to ensure total guest satisfaction.
Prepares daily reports and promotes effective communication both internally and with other departments.
Conducts detailed property inspections to ensure adherence to departmental policies and to identify problems.
Resolve guest problems/requests to ensure total customer satisfaction.
Attend and participate in meetings, completing follow-up as assigned.
Perform work regularly and predictably.
Perform other duties as assigned.