EVS Lead - Third Shift
About The Position
The EVS Lead - Third Shift is responsible for leading co-workers in the day-to-day operations of the Environmental Services department (EVS) program. This role involves planning job assignments, verifying task completion, assisting with scheduling, and adjusting daily schedules to ensure proper staffing. The lead also functions as an Environmental Services Tech, understanding all departmental positions and responsibilities. Key functions include managing hazardous materials, spills, and disaster plans, assisting with competencies, monitoring bed tracking and breaks, acting as a liaison, coordinating projects, assisting with room inspections, issuing equipment, and making suggestions for work improvement. The role also involves overseeing supply and equipment use and maintenance, training new staff, and communicating associate performance to leadership. A strong commitment to customer satisfaction, maintaining a courteous attitude, and utilizing appropriate communication and conflict resolution skills are essential. The EVS Lead also plays a role in training associates and the department orientation process, maintaining appropriate licenses and certifications, and fulfilling operating unit requirements.
Requirements
- High School diploma or equivalent
- 3 years experience with at least one in Housekeeping
- Good communication skills
- Good organizational skills
- Excellent customer service skills
- Must be able to communicate instructions
- Team player
- Able to work with all levels of personnel
- Demonstrates flexibility
- Projects a positive attitude
- Willing to learn, cooperate
- Self motivated
- Demonstrates initiative
- Good communication skills. Written and verbal
- Thinking consistent with Advocate Mission, Values, Philosophies and quality concepts
- EVS product and equipment knowledge
- Potential exposure to hazardous materials
- Job responsibility involve walking, standing, bending, climbing and lifting throughout the work day.
- Ability to perform medium lifting: up to 35 pounds occasionally and/or 10 to 15 pounds frequently and/or up to 10 pounds constantly.
Nice To Haves
- leadership experience preferred
Responsibilities
- Confers, plans ahead with supervisory staff, on job assignments, projects and activities.
- Verifies completion of all assigned duties/tasks by Environmental Services staff according to EVS procedures.
- Assists in scheduling of the Environmental Services staff.
- Adjusts the daily schedule to ensure proper staffing in all areas.
- Functions as Environmental Services Tech, knowing all positions/responsibilities within department.
- Role in Hazardous Materials, spills and disaster plans.
- Assists in competencies.
- Monitor Bed Tracking.
- Monitors lunch and breaks.
- Liaison between EVS and customers/staff as needed.
- Coordinate projects/set ups.
- Assist with room inspection high touch, etc.
- Issues key, pagers, equipment, etc.
- Makes suggestions for work improvement.
- Assists in training and introducing new equipment and cleaning methods by demonstrating techniques and procedures.
- Inspects equipment and supplies for cleanliness and possible damage, to ensure that it is in working for the next shift use and maintenance of all equipment.
- Communicate to leadership associate performance, conduct, issues, etc.
- Demonstrates a commitment to satisfying customer needs and exceeding customer expectations.
- Continues to improve patient and customer satisfaction scores.
- Maintains courteous and pleasant attitude to patients, families and other contacts.
- Utilizes appropriate chain of command in resolving complaints, grievances.
- Maintains confidential patient and departmental information.
- Presents department in a positive manner to all contacts.
- Utilizes AIDET with both Internal Customers and External Customers.
- Demonstrates ability to identify and resolve interpersonal conflicts constructively when dealing with fellow associates.
- Demonstrates a positive, supportive attitude to patient families and other personnel in emergency and non-emergency situations.
- Displays patient and tact when dealing with other hospital personnel.
- Trains associates and assists in Department Orientation Process.
- Maintains licenses and certificates as appropriate.
- Fullfills operating unit, competencies, and required training.
Benefits
- Comprehensive suite of Total Rewards
- Benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
