EVS Call Center Dispatcher
About The Position
Xanitos, Inc. Is a management company that provides hospital housekeeping, patient transport, central laundries services, and patient observation services. It is differentiated by its patented XRO System for cleaning patient rooms, its outstanding operations management team, and by being a private company whose priority is giving top-quality service. The results are evident; at the hospitals it serves, Xanitos has improved the cleaning quality, increased HCHAPS scores, reduced the risk of HAIs, lowered bed turnaround time, and significantly reduced cost. Xanitos is hiring Full- Time Environmental Services Call Center Dispatcher for 1st Shift at Memorial Hermann- Texas Medical Center in Houston, TX. Immediate Offers will be Extended for Qualified Candidates! Hourly Pay Rate $15.00 Rotational weekends and Holidays Directs the activity of the discharge bed cleaning function, ensuring timely completion of tasks; monitors procedures related to availability and completion task, follows-up on issues related to service and operations.
Requirements
- Post-Offer Medical, Background Screening and Drug Test required
- High school diploma or general education degree (GED); or equivalent required.
Nice To Haves
- Experience in the janitorial industry a plus
- Medical cleaning a plus
Responsibilities
- Demonstrates and promotes Xanitos culture, values, and management philosophy in conjunction with the facility.
- Proactive in the achievement of the departmental goals and objectives.
- Exhibits excellent telephone etiquette and listening skills.
- Maintains a safe, healthy, orderly and pleasant work environment for staff.
- Understands and applies knowledge of housekeeping concepts and infection control practices.
- Understands and is able to determine, explain and develop dispatcher logic and housekeepers’ activities.
- Directs the activity of the discharge bed cleaning function, ensuring timely completion of tasks; monitors procedures related to availability and completion task, follows-up on issues related to service and operations.
- Ensures requests have been completed in an efficient and timely manner according to current departmental standards and priorities.
- Functions as a liaison between Environmental Services and other departments.
- Develops and promotes positive effective customer service relations with departmental staff, and all hospital employees; ensures accurate and timely dispatch of discharge bed requests; ensures maximum staff productivity.
- Resolves problems related to or associated with patient through-put; recommends and participates in the solution of on-going problems or trends.
- Acts as a positive role model; possesses integrity, focus, commitment, flexibility, diplomacy and a team spirit. Is reliable and trustworthy.
Benefits
- Medical
- Dental
- Vision
- Life, accident, and disability insurance
- 401K Retirement Plans
- Employee assistance program (EAP)
- Employee wellness program
- Shoes for crew reimbursement
- Paid Time off including vacation, sick, holidays, bereavement, and jury duty.
- Employee discounts to theme parks, theaters, sporting event, movies, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
