EVS Assistant Shift Manager

Hollywood Casino at Columbus • Columbus, OH

7d • Onsite

About The Position

Responsible for providing guidance and daily supervision to staff in the department on designated shift. Supports and administers operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. Responsible for supporting compliance to departmental budgets. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Assists with oversight of the day-to-day cleaning of the Casino property. Keeps accurate inventory of supplies and equipment; communicates supply needs to manager in a timely manner. Inspects completed work to ensure work is completed and meets established standards. Responsible for ensuring OSHA standards are followed. Responsible for reporting property damage or any problems to manager in a timely manner. Assists in providing distribution of work assignments. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters. Performs all other related and compatible duties as assigned.

Requirements

• High School Diplomas or GED is required.
• One year related experience and/or training; or equivalent combination of education and experience.
• Must be able to perform the physical job duties of all EVS team members in times of emergencies.
• Must be able to operate all standard EVS equipment, including, but not limited to: vacuum cleaners, floor machines, carpet extractors, computer, copy machine, mop, broom, and hand held radio operation.
• Must be proficient in Microsoft applications (Excel, Word, and Outlook).
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Nice To Haves

• Bachelors’ degree preferred.

Responsibilities

• Providing guidance and daily supervision to staff in the department on designated shift.
• Supporting and administering operational goals and monitoring achievements of performance and profit objectives.
• Adhering to scheduling and coordinating with manager any scheduling concerns, with attention to guest satisfaction.
• Supporting compliance to departmental budgets.
• Actively promoting and demonstrating superior customer service in accordance with department and company standards and programs.
• Ensuring customer service standards are followed by all team members and addressing issues as they arise.
• Assisting with oversight of the day-to-day cleaning of the Casino property.
• Keeping accurate inventory of supplies and equipment; communicating supply needs to manager in a timely manner.
• Inspecting completed work to ensure work is completed and meets established standards.
• Ensuring OSHA standards are followed.
• Reporting property damage or any problems to manager in a timely manner.
• Assisting in providing distribution of work assignments.
• Ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintaining strict confidentiality in all departmental and company matters.
• Performing all other related and compatible duties as assigned.

Benefits

• Wellness programs designed to support our team members' financial, physical, and mental well-being.
• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED