EVP, Head of Production Services & Reliability Engineering

LPL Financial•Charlotte, NC

8d•Hybrid

About The Position

The EVP, Head of Production Services & Reliability Engineering is the senior executive responsible for enterprise technology operations, reliability, resiliency, and production execution. Reporting directly to the Managing Director, Chief Technology & Information Officer, this leader oversees a large organization responsible for the availability, performance, recoverability, and operational health of mission-critical technology platforms supporting LPL’s advisors, investors, and employees. The role provides strategic leadership across Production Services, Site Reliability Engineering (SRE), Batch Operations, Disaster Recovery, Change Management, Release Management, Incident Management, and Operational Resilience. The executive establishes the vision, operating model, governance, and talent strategy needed to deliver reliable services while enabling innovation and business growth. The position is hybrid and based out of LPL’s Fort Mill, South Carolina hub office.

Requirements

Bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.
15 or more years of progressive leadership experience across technology operations, infrastructure, production services, reliability engineering, or related enterprise technology functions.
Experience leading large-scale technology organizations supporting mission-critical applications and platforms in highly regulated environments.
Experience in production operations, incident management, site reliability engineering, disaster recovery, service management, and change governance.
Experience developing strategy, leading organizational transformation, influencing executive stakeholders, and delivering measurable operational and business outcomes.

Nice To Haves

Master’s degree in information technology, Engineering, Business Administration, or a related field.
Financial services or other highly regulated industry experience.
Experience leading cloud operations across AWS and Azure environments.
Experience implementing modern reliability engineering, observability, and automation platforms.
Relevant certifications in ITIL, SRE, cloud technologies, disaster recovery, or operational resiliency.

Responsibilities

Define and execute the strategic vision, operating model, and multi-year roadmap for enterprise production operations, service reliability, and operational resilience.
Lead enterprise Production Services teams providing 24x7 operational support for critical applications, infrastructure platforms, cloud services, and third-party technologies.
Build and mature Site Reliability Engineering capabilities to improve availability, scalability, observability, automation, and service performance.
Establish enterprise reliability objectives, service level indicators (SLIs), service level objectives (SLOs), and performance metrics to drive accountability and continuous improvement.
Oversee enterprise Batch Operations and scheduling services to ensure successful execution of critical business processing and operational workflows.
Own Disaster Recovery strategy, testing, governance, and continuous improvement to strengthen business continuity and operational resiliency.
Lead Change and Release Management processes to ensure controlled, efficient technology deployments while balancing speed, stability, and risk management.
Drive automation and modernization initiatives that reduce manual effort, improve operational efficiency, and enhance service reliability.
Establish incident, problem, and root cause management disciplines to minimize customer impact and eliminate recurring issues.
Develop operational dashboards and executive reporting covering reliability, availability, service performance, risk, and capacity trends.
Partner with Engineering, Architecture, Information Security, Infrastructure, Product, Vendor Management, and Business leaders to improve enterprise technology outcomes.
Lead financial planning, workforce strategy, capacity management, vendor oversight, and operational governance for the Production Services organization.
Build, develop, and mentor a high-performing leadership team and foster a culture of accountability, innovation, inclusion, and continuous learning.
Advise executive leadership on technology operations, resiliency strategy, production readiness, service quality, and operational risk.