EVP, Account Management

Merge•Chicago, NY

5d•Hybrid

About The Position

At MERGE, we are Built Different. We are a marketing and technology agency purpose-built for the intersection of health and wellness—where human impact matters most. By weaving storytelling through technology, we move beyond traditional engagement to Whole Human Marketing. This approach recognizes that humans are multidimensional and complex, and uses AI to ensure every brand interaction feels natural, contextual, and relevant. This commitment to human-first innovation is what brings us together and propels us forward. We are united by our North Star: to unite people and brands to empower healthier, happier lives. Emerge to the Top of Your Career At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers. As our EVP, Account Management, you will… Lead MERGE’s flagship Pharma and MedTech portfolio as a core business builder, senior strategic advisor, and growth architect. In this high-impact executive role, you’ll unite cross-functional teams across CX, technology, media, and creative to deliver transformative solutions for our clients. You’ll deepen relationships with C-suite stakeholders, navigate complex pharma category shifts, and ensure top-tier client success and sustainable profitability—all while staying agile in your approach, sharp in your execution, and humble in how you lead.

Requirements

15–20+ years of progressive, agency-side client management experience leading large-scale, multi-channel pharma and/or medtech accounts.
Proven track record of managing substantial portfolio P&Ls with aggressive revenue and margin performance goals.
Deep familiarity with pharma/medtech regulatory landscapes, HCP and patient journeys, and contemporary digital CX/media ecosystems.
Demonstrated history of winning major client pitches, adapting quickly to market changes, and expanding multi-million-dollar account relationships.
Exceptional communication, negotiation, and high-conflict resolution skills at the C-suite level—leaving ego at the door to build authentic, trusted partnerships.
Bachelor’s degree or equivalent executive leadership experience and bring a continuous curiosity to master new tools, trends, and team dynamics.

Responsibilities

Define and execute the multi-year vision and annual growth strategy for the Pharma & MedTech portfolio, presenting directly to the Executive Leadership Team (ELT).
Collaborate with the Division Managing Director, your direct reports, and the Business Development team to convert executive vision into targeted, high-yielding business plans.
Direct full portfolio P&L management, driving revenue expansion, margin optimization, and proactive risk mitigation.
Lead pitch strategies and major organic growth opportunities, cross-selling the full spectrum of MERGE capabilities including creative, media, tech platforms, brand strategy, experience design, and data/analytics.
Serve as a trusted advisor to CMOs, VPs of Marketing, Omnichannel Tech Leaders, and senior commercial executives, helping them anticipate category disruptions and modernize patient, caregiver, and HCP engagement.
Turn complex healthcare marketplace insights into innovative, tech-enabled marketing and customer experience strategies.
Navigate high-stakes client dynamics, tough conversations, and complex negotiations with composure, grace, and executive diplomacy.
Structure, manage, and mentor integrated account teams by modeling strategic leadership, accountability, integrity, and a growth mindset. You bring a humble, supportive approach to leadership that builds trust and keeps talent thriving.
Orchestrate seamless collaboration across agency disciplines to consistently deliver "WOW" work that balances creative ambition with measurable commercial impact.
Oversee forecasting, capacity planning, and resource deployment to ensure maximum productivity, operational efficiency, and team agility.
Serve as a key brand ambassador for MERGE across industry conferences, networking events, and thought leadership platforms.
Cultivate external networks to track healthcare best practices, build strategic partnerships, and identify prospective business leads.