PART TIME EVERYDAY ADOPTION COUNSELOR SPECIAL

OPERATION KINDNESS HUMANE SOCIETY•Dallas, TX

3d•Onsite

About The Position

Operation Kindness Humane Society is seeking an Everyday Adoption Center Specialist to join their team. This part-time position combines adoption counseling and animal care at their new Everyday Adoption Center located within Petsmart. The center houses adoptable dogs and cats and operates 7 days a week during store hours. The role involves processing adoptions, providing daily care for animals, maintaining a clean and healthy environment, and assisting potential adopters.

Requirements

High School Diploma or equivalent.
Proven ability to speak, read, and write English fluently.
Minimum 6 months previous experience in Customer Service role.
Basic computer knowledge (Internet, Microsoft Office).
Valid driver’s license and satisfactory driving record.
Proven record of success in a customer service role or proven record of success at Operation Kindness.
Proven ability to work well in a team environment.
Proven ability and interest in working successfully with all types of people.
Proven ability to multi-task.
Proven record of reliability pertaining to tardiness and attendance.
Proven ability to successfully handle challenging and complex situations.
Genuine liking for animals and working in an animal care environment.

Nice To Haves

Spanish speaking preferred.
Experience working with animals or significant pet knowledge strongly preferred.

Responsibilities

Providing exceptional customer service for potential adopters.
Explaining the questionnaire and adoption process thoroughly.
Answering telephones and responding to voicemails and emails.
Ensuring the lobby, desks, and Meet & Greet rooms are neat and organized.
Filing questionnaires and other necessary forms.
Transporting shelter animals to/from the main shelter and other retail adoption locations as needed.
Assisting in loading/unloading shelter vehicles.
Working alongside volunteers and other departments.
Washing, folding, and restocking laundry.
Sweeping, mopping, dusting, and cleaning all surfaces in the lobby and meet & greet rooms.
Routinely wiping down high-touch surfaces.
Maintaining cleanliness and organization of all shelter space, including storage areas.
Closing financial books and depositing paperwork.
Attending and assisting with Off Site Adoption events, including preparation, processing adoptions, and breakdown of supplies.
Feeding all animals in care twice daily according to specific instructions.
Ensuring all animals have access to fresh, clean water.
Administering medications as needed, following prescription instructions.
Walking and exercising dogs regularly throughout the day.
Supervising small groups and pairs of dogs in the playroom.
Rotating adult cats and kittens into their “catio” for exercise and socialization.
Following proper safety guidelines and training protocols when interacting with animals.
Cleaning and sanitizing all shelter animal enclosures and kennel areas.
Maintaining cleanliness throughout the day by removing messes promptly.
Participating in weekly rotating deep cleaning schedules.
Cleaning and sanitizing all food and water bowls.
Spending time getting to know and socializing with the animals.
Reviewing and verifying questionnaires for accuracy and completeness.
Matching potential adopters to available animals and providing necessary instruction and information.
Showing and handling dogs and cats of all ages and sizes to potential adopters.
Taking dogs from enclosures to designated areas for introductions to potential adopters.
Maintaining safe and responsible control of animals at all times.
Reviewing adoption documents with adopters.
Entering all adoptions into Pet Point adoption software.
Explaining medical records and other pertinent pet information to adopters.
Processing payment and accurately recording payment information for each adoption.