EVERYDAY ADOPTION COUNSELOR SPECIALIST

OPERATION KINDNESS HUMANE SOCIETY•Dallas, TX

3d•Onsite

About The Position

Operation Kindness Humane Society is seeking an Everyday Adoption Center Specialist to join their team. This role operates within a new Everyday Adoption Center located inside a PetSmart, featuring adoptable dogs and cats from Operation Kindness. The center includes kennels, enclosures, and a meet-and-greet playroom. Adoptions are available seven days a week during store hours. This is a 40-hour per week position with a schedule of Wednesday-Saturday, 8:30 am to 7:30 pm. The company offers a fun and rewarding work environment with excellent benefits. Availability on weekends and holidays is required, with time and a half pay for scheduled company-designated holidays. A Spanish speaker is a plus.

Requirements

High School Diploma or equivalent.
Proven ability to speak, read, and write English fluently.
Minimum 6 months previous experience in a Customer Service role.
Basic computer knowledge (Internet, Microsoft Office).
Valid driver’s license and satisfactory driving record.
Proven record of success in a customer service role or proven record of success at Operation Kindness.
Proven ability to work well in a team environment.
Proven ability and interest in working successfully with all types of people.
Proven ability to multi-task.
Proven record of reliability pertaining to tardiness and attendance.
Proven ability to successfully handle challenging and complex situations.
Genuine liking for animals and working in an animal care environment.

Nice To Haves

Spanish speaking preferred.
Experience working with animals or significant pet knowledge strongly preferred.

Responsibilities

Providing exceptional customer service for potential adopters.
Greeting each client promptly and pleasantly.
Thoroughly explaining the questionnaire and adoption process.
Observing the lobby area and ensuring all client needs are met.
Answering telephones and managing voicemail and email.
Ensuring lobby, desks, and Meet & Greet rooms are neat and organized.
Ensuring ample copies of required forms are available.
Filing questionnaires and other necessary forms.
Transporting shelter animals to/from the main shelter as needed.
Assisting in loading/unloading shelter vehicles.
Working alongside volunteers and other departments.
Washing, folding, and restocking laundry.
Sweeping and mopping lobby floors.
Dusting and cleaning all surfaces in lobby and meet & greet rooms.
Wiping down high-touch surfaces.
Maintaining cleanliness and organization of all shelter space, including storage areas and equipment.
Closing financial books and depositing paperwork at the end of the day.
Transporting adoptable cats to other Retail Adoption locations.
Attending and assisting with Off Site Adoption events, including preparation, processing adoptions, and breakdown of supplies.
Feeding all animals in care twice daily according to the color-coded measuring system.
Ensuring all animals have access to fresh, clean water.
Adhering to special/prescription diets and feeding instructions.
Administering medications as needed.
Walking and exercising dogs regularly throughout the day.
Supervising small groups and pairs of dogs in the playroom.
Rotating adult cats and kittens into their “catio” for exercise and socialization.
Following proper safety guidelines and training protocols when interacting with animals.
Cleaning and sanitizing all shelter animal enclosures and kennel areas, following proper procedures for sanitation and disease prevention.
Maintaining cleanliness throughout the day by removing messes in a timely manner.
Performing weekly deep cleaning of kennel areas.
Cleaning and sanitizing all food and water bowls.
Spending time socializing with animals to prepare them for potential adopters.
Reviewing and verifying questionnaires for accuracy and completeness.
Matching potential adopters to available animals and providing necessary instruction and information.
Showing and handling dogs and cats to potential adopters.
Taking dogs to designated areas for introductions to potential adopters.
Maintaining safe and responsible control of animals at all times.
Reviewing adoption documents with adopters.
Entering all adoptions into Pet Point adoption software.
Explaining medical records and other pertinent pet information to adopters.
Processing payment and accurately recording payment information.