Events Supervisor

Four Winds Casinos Career Site•New Buffalo, MI

5d•Onsite

About The Position

Responsible for the execution of gift events and promotional drawings as directed by management. Supervises the Lead Events Representatives and Events Representatives. Executes all gift promotional events and promotional drawings at Four Winds New Buffalo as directed by management. Supervises, trains and evaluates Events staff. Executes and ensures compliance by Events staff for all procedures relating to gift promotional events and promotional drawings. Prepares payout forms for promotional drawings. Oversees and maintains promotional product inventory. Prepares inventory levels for satellite properties as directed by management. Ensures efficient staffing levels at promotional gift events, concerts, and special events. Schedules Events staff, including staff needed for gift promotional events and promotional drawings. Collaborates with the Entertainment Coordinator to utilize Events staff for entertainment event functions, including staff for Silver Creek concerts, Silver Creek VIP player events and Hard Rock Café events. Facilitates the flow of information throughout the department by organizing and presiding over regularly scheduled meetings with Events staff. Communicates with guests in a professional and courteous manner. Resolves concerns quickly and efficiently. Promotes an atmosphere of fun for all casino guests, encourages mutual respect, dignity and integrity with all employees by setting positive examples, instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts, and retains employees through involvement in employee training and development.

Requirements

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to write effective reports and memos.
Ability to respond to inquiries from employees or guests.
Ability to communicate effectively in one-on-one, small group, and large group situations.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio and percent, and to interpret data from graphs.
Ability to apply common sense reasoning to variety of situations.
Regularly required to talk or hear.
Regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
Occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.
Must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Must successfully complete screening for essential job functions.
Requires a Level 2 Gaming License.

Nice To Haves

G.E.D preferred.
Supervisory experience preferred.

Responsibilities

Executes all gift promotional events and promotional drawings.
Supervises, trains and evaluates Events staff.
Ensures compliance by Events staff for all procedures relating to gift promotional events and promotional drawings.
Prepares payout forms for promotional drawings.
Oversees and maintains promotional product inventory.
Prepares inventory levels for satellite properties.
Ensures efficient staffing levels at promotional gift events, concerts, and special events.
Schedules Events staff, including staff needed for gift promotional events and promotional drawings.
Collaborates with the Entertainment Coordinator to utilize Events staff for entertainment event functions.
Facilitates the flow of information throughout the department by organizing and presiding over regularly scheduled meetings with Events staff.
Communicates with guests in a professional and courteous manner.
Resolves concerns quickly and efficiently.