Events Registration Manager

American Chemical Society•Washington, DC

7d•$110,000 - $120,000•Hybrid

About The Position

The ACS is dedicated to advancing the chemistry enterprise and its practitioners for the benefit of Earth and its people. The Department of Meetings and Exposition Services aims to fulfill the vision, mission, and values of ACS and meet the evolving needs of the chemistry enterprise. This position reports to the Assistant Director of Events. The Registration Manager will provide day-to-day leadership and strategic oversight for all aspects of registration across more than 100 large-scale events. This role is responsible for ensuring an exceptional attendee experience, operational excellence, effective project management, and strong cross-functional alignment, while owning the execution and continuous improvement of registration operations.

Requirements

Demonstrate critical thinking, analytical, and problem-solving skills
Work cooperatively and efficiently with internal and external teams
Maintain a strong inclination to serve customers and colleagues
Proficiency in Microsoft Excel and spreadsheet-based data analysis
Ability to manage time independently while supporting transparency necessary for collaborative projects
Demonstrate strong verbal and written communication and presentation skills
Ability to work nights and weekends for successful execution of events.
Ability to move about to accomplish tasks for many hours a day during events.
Ability to lift 25 lbs. and work extended days during events
Perform other duties as assigned by management
BA/BS degree or equivalent experience.
Minimum of 7+ years of relevant experience including 3+ years experience in a lead position with project management experience.
Experience implementing and building complicated registration sites is required (understands dataflow, paths and programming needs for registration buildouts).
Experience managing known registration vendors such as Cvent, Maritz, etc. is required.

Nice To Haves

Approximately 25% travel

Responsibilities

Lead registration strategy and execution for events, ensuring alignment with organizational goals and a seamless attendee experience.
Establish and manage project plans, timelines, workflows, and dependencies to deliver registration operations on schedule.
Lead and develop registration staff, call center personnel, and temporary/event teams through effective planning, coaching, and performance oversight.
Manage multiple events simultaneously, balancing priorities, resources, and risks to ensure successful delivery of registration services.
Lead training and knowledge-sharing initiatives on registration systems, procedures, and best practices.
Serve as a subject matter expert for registration platforms, overseeing system design, implementation, optimization, and continuous improvement.
Partner with internal teams and vendors to manage integrations, testing, enhancements, accessibility, and overall system performance.
Act as the primary liaison between registration operations and event stakeholders to ensure alignment on requirements, processes, and attendee experience objectives.
Collaborate across teams to resolve issues, mitigate risks, and drive process improvements.
Ensure the accuracy, security, and integrity of registration and financial data through testing, validation, reconciliation, and quality controls.
Develop and deliver registration, attendance, and financial reporting to support event planning, operations, and post-event analysis.
Create, document, and optimize the steps, workflows, roles, systems, and decision points required to consistently deliver scalable services or outcomes.
Provide on-site leadership for assigned events, overseeing registration operations, staffing, technology, and attendee experience to ensure successful event execution.