Rep - Events & Promotions O/C

Casino and•Biloxi, MS

13d•Onsite

About The Position

This role is responsible for facilitating events and promotions by distributing gifts, Xtra Credit, and promotional merchandise. The position also involves assisting with event setup, organizing merchandise and decorations, and filling out customer forms. Occasional cash handling is required, and employees must adhere to property cash handling policies. The representative will assist patrons with requests for assistance, services, and information in a courteous and respectful manner, providing superior guest service. They will educate customers on upcoming promotions and events, maintain knowledge of property information, and prepare and facilitate decorations for special events, parties, holidays, and other departmental requests. The role upholds the Mission Statement – We create authentic experiences that rock. Specific duties include ushering (scanning tickets, prohibiting outside beverages, assisting guests with seating) and motorcoach coordination (preparing group package incentives, reconciling payments, promoting packages, creating player accounts, and greeting buses). The representative must consistently represent Hard Rock Biloxi positively with guests, co-workers, managers, and vendors, and live by the Hard Rock Values.

Requirements

Excellent organizational skills.
Very detailed oriented.
Project a professional and positive image.
High level of energy.
Excellent interpersonal skills.
Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
Ability to communicate clearly and effectively with all Hard Rockers and guests.
Ability to understand and promulgate written memos, instructions, regulations.
Must be able to stand for 4 or more hours.
Must be able to lift at least 25 pounds.
Basic computer skills and knowledgeable with casino computer systems, and Microsoft applications.
Excellent telephone skills required.
Must be prompt and able to work in a very-fast paced environment.

Responsibilities

Facilitate events & promotions through distributing gifts, Xtra Credit, and promotional merchandise.
Assist in events through setting up event space, organizing merchandise and decorations, and filling out customer forms.
Handle cash and abide by property cash handling policies and procedures.
Assist patrons in requests for assistance, services, and information in a courteous, respectful manner.
Provide superior guest service to all guests.
Educate customers on upcoming promotions and events.
Maintain knowledge of property information, including memorabilia.
Prepare and facilitate decorations for special events, parties, property for holidays and any other request by other departments.
Uphold the Mission Statement – We create authentic experiences that rock.
Scan tickets as guest enter and exit the theater and notify the Box Office Manager if an error occurs.
Prohibit guests to enter with outside beverages.
Assist guests in locating proper seat and section in the venue.
Prepare group package incentives, including communication, bus payment, coupons, club cards, and group tracking.
Reconcile group activities and any payments due to coordinator upon check-out.
Promote outstanding guest relations.
Market Motorcoach packages to tour operators and bus companies through telemarketing, trade show leads, and tourism referrals.
Create player accounts from group manifest.
Greet busses on arrival, welcoming, explaining Encore players cards, and casino promotions, and assist players with all inquiries.
Represent Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
Live by the Hard Rock Values!