Events Operations Manager
About The Position
Misselwood at Endicott College is a breathtaking oceanfront estate with historic charm, offering panoramic views and serving as the premier location for world-class events in Beverly, MA. We are seeking a dynamic and experienced Events Operation Manager to join our dedicated team. Reporting to the Director of Events Operations, this role ensures exceptional delivery of services for all event types, upholding Misselwood’s reputation for superior hospitality and seamless event execution. This is an exciting opportunity for a professional with exceptional organizational, customer service, and operational skills who excels in a dynamic environment and takes pride in delivering unforgettable experiences for clients and guests. Nestled on the scenic coast, Misselwood Events is more than just a venue – it’s a destination where memories are made. As part of the Endicott College community, we offer a collaborative and professional environment that celebrates creativity and teamwork while delivering exceptional service.
Requirements
- Bachelor’s degree in event management, hospitality, or a related field.
- Minimum of 3 years of professional experience planning and executing events, including weddings, corporate, and social gatherings.
- Proven ability to manage multiple events simultaneously in a fast-paced, deadline-driven environment.
- Experience supervising and training staff, including seasonal teams, to ensure high standards of service and professionalism.
- Exceptional customer service skills with a proactive, solution-oriented approach.
- Strong written and verbal communication skills, with keen attention to detail and accuracy.
- Outstanding organizational and time management skills, with the ability to prioritize tasks and remain composed under pressure.
- Proficiency in Google Workspace and adaptability to new platforms.
- Ability to take initiative, think proactively, and maintain professionalism during stressful situations.
- Strong analytical and problem-solving skills.
- Commitment to timely and respectful communication, including responding to emails and voicemails.
- ServeSafe, Crowd Manager, and AED/CPR certifications (or willingness to obtain).
- Physical ability to lift up to 40 pounds and remain on your feet for extended periods.
- Availability to work evenings, weekends, and flexible hours as needed.
Responsibilities
- Manage logistics for various event types, including weddings, personal and corporate socials, day and multi-day meetings, overnight programs, Misselwood hosted events, and College/Internal events.
- Provide unparalleled service throughout the coordination and implementation process.
- Serve as the trusted point of contact for clients, ensuring seamless communication and capturing detailed requirements for housing, catering, alcohol service, and AV needs.
- Collaborate with internal departments to flawlessly execute each event, creating excellent guest and customer experiences.
- Provide exceptional on-site management for meetings, social events, and overnight programs, ensuring client satisfaction.
- Oversee and ensure timely preparation and delivery of billing documentation.
- Oversee the quality and consistency of day-to-day operations to maintain high standards.
- Manage bar and summer inventory, ensuring preparedness, accuracy, and readiness.
- Assist with supervising and mentoring of seasonal staff, fostering a collaborative and professional team environment.
- Stay informed about industry best practices and emerging trends to enhance operational processes.
- Perform additional duties, operational responsibilities, and special projects as assigned or needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
