Events Manager - InterContinental New York Barclay

IHG • New York, NY

1d • $72,000 - $75,000

About The Position

The Event Manager plays a critical role in managing and executing all conferences, meetings, and group events booked through the Sales Department. This role ensures exceptional service delivery from initial planning through final billing, contributing to both revenue goals and guest satisfaction.

Requirements

• Some college education plus 1–2 years of sales, catering, or event planning experience, or an equivalent combination.
• Familiarity with hotel sales, catering, and conference services preferred.
• Fluent English required.
• Strong communication and organizational skills.
• Ability to manage multiple priorities and resolve issues proactively.
• Computer proficiency (Opera, Delphi/Salesforce).
• Strong administrative, reporting, and coordination skills.
• Ability to interpret BEOs, manage timelines, and execute events with minimal supervision.
• Working knowledge of AV, F&B, and hotel operations.
• Frequently standing, walking, or moving within/outside the facility.
• Ability to travel and attend workshops, tradeshows, conventions, etc
• Bending, stooping, lifting items up to 25 pounds.
• Must be flexible to work nights, weekends, and holidays as needed.
• Food handler card and alcohol awareness certification may be required based on local laws.

Nice To Haves

• Familiarity with hotel sales, catering, and conference services preferred.

Responsibilities

• Manage all logistics related to group events including menu planning, AV coordination, and room setups.
• Serve as the primary contact for clients throughout the planning process.
• Work in a timely manner to detail and distribute all Banquet Event Orders (BEOs), contracts, and addendums.
• Conduct site tours and entertain qualified clients in accordance with company policy.
• Welcome group contacts on arrival and ensure satisfaction during events.
• Check function room setups before guest arrival to ensure alignment with client expectations.
• Follow up with clients after events to confirm satisfaction and secure future bookings.
• Negotiate food and beverage pricing, function space, and hotel services within approved guidelines.
• Confirm all group requirements in writing via contracts, resumes, pricing confirmation, and BEOs.
• Work with sales staff to solicit and service new and repeat business.
• Up-sell client events and manage function space and room block inventory as assigned.
• Assist with departmental budget planning and implementation of the catering and conference strategy.
• May contribute to the development of sales action plans and participate in annual budgeting processes.
• Act as liaison for clients, coordinating details between departments.
• Maintain client files and update information in accordance with departmental policies.
• Review and resolve discrepancies in master account postings and finalize billing.
• Monitor room blocks, inventory, VIPs, and special requests in coordination with the Group Services Manager.
• Coordinate delivery of client amenities and ensure proper documentation and approvals.
• Promote teamwork and quality service through open, daily communication with other departments.
• Disseminate all sales and event-related information through group resumes and email.
• Participate in daily/weekly operations or departmental meetings.
• Interact with outside contacts such as travel agents, corporate clients, and professional organizations to generate repeat and new business.

Benefits

• Complimentary employee meals
• Complimentary dry cleaning (uniform/business attire)
• IHG employee & friends/family discount program
• Professional development and growth opportunities
• A culture that values your input, promotes your development, and empowers you to Inspire Incredible.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree