NSU00627- Events Manager/Security Officer

Virginia Information Technologies Agency•Norfolk, VA

2d•Onsite

About The Position

To provide services which ensure a fair, equitable and quality working and learning environment for all employees and members of the university community; to proactively and creatively provide all customers with superior, innovation, and cost-effective programs and services; to continuously seek and supply all customers with the opportunities and resources needed to enhance their knowledge, skills and abilities so they may better support the mission of the university.

Requirements

Demonstrated experience in customer service, preferably within a university or public-facing environment.
Relevant experience in security or enforcement operations.
High school diploma or GED, or an equivalent combination of education and experience.
Proficiency in computer applications, including Microsoft Office.
Strong oral and written communication skills.
Ability to work independently and exercise sound judgment with minimal supervision.

Responsibilities

The ability to independently manage and supervise a team of employees.
Oversee the daily operations of Parking Services.
Possess a valid driver’s license with a satisfactory driving record.
Plan, coordinate, and work all special events, including the placement of cones and reserved spaces for events of all sizes, on weekdays and weekends.
Be available to work mandatory overtime as required for special events.
Assist University Police with campus gate operations.
Work rotating shifts, including days, nights, weekends, and some holidays.
Maintain a professional appearance and demeanor at all times.
Exhibit a positive attitude and communicate effectively with students, faculty, staff, and the general public.
Perform duties in all weather conditions, including standing, walking, and lifting up to 10 pounds
Identify vehicles in violation of University parking regulations.
Issue parking citations, install wheel locks, and provide motorist assistance.
Monitor parking lots daily for maintenance issues, including potholes and damaged or missing signage.
Assist customers with basic account information, including balances and permit activity.
Provide front office support, including issuing passes, answering phones, and performing administrative tasks.
Install and maintain parking signage as needed.
Utilize handheld devices to enter and retrieve vehicle registration and enforcement data.
Ensure accuracy of all citation information entered into the mobile system and document violations with photographs.