Events Management, Senior Associate

JPMorgan Chase & Co. • New York, NY

5h • Onsite

About The Position

Drive impactful meetings as a Senior Events Management Associate in our Client Center. Be the trusted single point of contact, delivering exceptional customer experiences and flawless event execution. Collaborate with partners, showcase your client engagement, problem-solving, and decision-making skills, and thrive in a fast-paced, high-profile environment. Join us to elevate event excellence and create lasting impressions. As a Senior Events Management Associate in the Client Center, you will play a crucial role in planning meetings and ensuring exceptional customer experience. Acting as the single point of contact during the planning process for clients, you will coordinate with event partners to ensure seamless event execution. The ideal candidate will excel in client interaction, problem-solving, and decision-making, while maintaining a high level of organization and composure under pressure.

Requirements

• Five or more years’ experience in hospitality, 5-star hotels, event planning, and food & beverage with high-touch customer service
• Strong foundation in customer service and organizational skills
• Excellent interpersonal and communication skills for professional client and colleague engagement
• Ability to manage guest experiences and expectations with tact and diplomacy
• Highly organized, able to multitask and prioritize effectively
• Experience managing and developing teams, including performance reviews and training identification
• Working knowledge of audio-visual systems
• Proficiency in Microsoft Office tools
• Knowledge of EMS booking system
• Flexibility to work in a fast-paced, diverse environment and cover conference center hours and locations

Responsibilities

• Consistently oversee meetings and events, collaborating with catering, audio-visual, and facilities teams to exceed client expectations.
• Personally provide high-touch customer service by greeting each client daily.
• Proactively address day-to-day client challenges with effective solutions, maintaining a positive experience.
• Reliably assist with staff coverage and day-to-day projects at the center.
• Actively participate in daily operations meetings and weekly reviews to stay informed on planned events.
• Thoroughly spot-check planning details and provide feedback and direction for the team.
• Effectively execute pre-conference and post-conference calls/meetings, ensuring all details are managed.
• Strategically ensure optimal space usage to meet yearly goals.
• Diligently conduct mid-year and annual staff reviews, identifying training and development needs.
• Innovatively drive service enhancements and present new ideas to elevate offerings.
• Promptly cover essential reception desk functions, including answering calls, returning emails, and greeting/escorting clients.

Benefits

• competitive total rewards package including base salary determined based on the role, experience, skill set and location
• commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions
• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees