Senior Associate, Special Events

New York Racing Association•City of Saratoga Springs, NY

3d•Hybrid

About The Position

Established and productive individual contributor, who works under general supervision. Helps to implement projects, programs, and processes in support of the organization's overall Guest Service & Hospitality strategy. Applies practical knowledge of the hospitality field to administer best of class policies, procedures, and plans for the area. Responsible for tracking guest services issues, coordinating events, and ensuring high quality experiences/hospitality for all guests.

Requirements

Bachelor’s Degree required, with a focus on marketing, communications, sport/event management preferred
3-5 years’ experience in live events required
Experience producing and activating major live sporting events preferred
Microsoft word/excel/powerpoint

Nice To Haves

Trouble Shooting
Knowledge of scripting software a plus

Responsibilities

Provides direct support for guest service operations, ensuring smooth event execution and hospitality experiences.
Identifies and resolves routine guest service concerns using established protocols.
Assists in implementing service improvement initiatives by tracking guest feedback and making recommendations.
Ensures compliance with hospitality policies and procedures while maintaining service quality standards.
Acts as a resource for junior colleagues by providing guidance on standard guest service processes.
Coaches more junior colleagues in techniques, processes, and responsibilities.
Ideates with the rest of the department to plan and execute key events during the Saratoga summer racing meet
Collaborates cross-department to ensure activations are immersive and tie into NYRA’s overall goals and objectives.
Works with third party vendors in Saratoga to ensure smooth operational efforts
Presents new ideas for events during the non-racing season, including weddings, corporate outings, conferences, and more.