Events/Group Coordinator

EOS Hospitality

41d•Onsite

About The Position

The Group and Events Coordinator’s role aims to support both spa and overnight resort group bookings and special events through coordinating both social and corporate group events before arriving on the property and while the guests are on the property and conduct site inspections for prospective groups and events. This position will report directly to the Sales Manager and works closely on property with the Spa Director, Food and Beverage, and activities teams.

Requirements

Salesforce and contracts experience
A minimum of 2 years of resort or related event experience is required

Nice To Haves

A positive team player attitude and “own” this role
Ability to use time efficiently and generate suggestions for improving work
Demonstrate accuracy, thoroughness, and attention to detail
Willingness to make decisions and understand the business implications of decisions
Ability to remain steadfast, approach others sensitively and work with integrity and ethics

Responsibilities

Ensure that all business is booked within resort parameters
Be highly organized and detailed oriented
Conduct property site inspections and give client presentations. Assist with site inspections for other sales Coordinators when needed
Create contracts and other related booking documentation as required
Manage and maintain client account files and tracks in the Sales platform
Build and maintain strong client relationships
Detailed events for spa and resort groups to include organizing all food & beverage, ensuring and assisting in meeting space set up, delivering room drops, and assisting in meeting audio-visual needs
Ensure proper amenities are sent to VIPs in groups
Ask appropriate questions of the clients and make suggestions to ensure the details meet the group and the resort’s needs
Create BEOs, group resumes, and communicate client needs to all resort departments. Ensure resort staff follows through on all requests
Greet clients at events to ensure outstanding service and follow up once complete with soliciting feedback and time to re-book