Events Coordinator

Marriott•Montreal, QC

13d•Onsite

About The Position

The Events Coordinator assists other departments to ensure optimum service to guests. This role involves maintaining cleanliness of work areas, practicing clean-as-you-go procedures, and being able to stand, sit, or walk for extended periods or an entire work shift. The coordinator must be able to read and visually verify information in various formats, and use computers and/or point of sale systems to enter and locate work-related information. Communication is key, requiring the exchange of information with other employees using electronic devices (e.g., pagers, two-way radios, email) and engaging guests in conversation about their stay, property services, and local attractions. The position requires adherence to all company safety and security policies, reporting accidents, injuries, and unsafe conditions, and completing safety training. The coordinator must follow all company policies, maintain a clean and professional appearance, ensure confidentiality of proprietary information, and protect company assets. Guest interaction includes welcoming and acknowledging guests according to company standards, anticipating and addressing service needs, assisting individuals with disabilities, and expressing genuine appreciation. Professional language, accurate written documents, and appropriate telephone etiquette are essential. The role also involves developing and maintaining positive working relationships, supporting team goals, and responding appropriately to employee concerns. Physical demands include moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance. Other reasonable job duties may be requested by Supervisors.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience.
No license or certification.

Responsibilities

Assist other departments when needed to ensure optimum service to guests.
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g., small print).
Enter and locate work-related information using computers and/or point of sale systems.
Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.