Events Coordinator

USA Fencing•Colorado Springs, CO

14h•Onsite

About The Position

USA Fencing is the National Governing Body (NGB) for the sport of fencing in the United States. Its mission is to grow and promote the sport of fencing in the United States, honor its rich traditions and achieve sustained international success. USA Fencing is an equal opportunity employer committed to increasing the diversity of its community. We do not discriminate on the basis of race, color, national origin, gender, age, religion, gender identity or expression, disability, or sexual orientation. To learn more about USA Fencing’s diversity, equity, inclusion and belonging efforts, please visit our DEIB page at: https://www.usafencing.org/deib . Job Summary: The Events Coordinator , reporting to the Associate Director of Regional Events and Merchandise , is a key part of USA Fencing’s customer support team and the primary contact for members regarding sanctioned tournaments. This role is responsible for responding to incoming member inquiries by email and phone, conducting member outreach, and educating new and existing members about events programming and policies. The Events Coordinator also will support event logistics and administration and manage project work across short- and long-term initiatives. Ideal candidates combine strong communication and customer-service skills with attention to detail, solid organizational/project-management ability, and a passion for sport and member engagement.

Requirements

Bachelor’s degree required - Business or Sports Management areas of emphasis preferred
Strong organizational and problem-solving skills, able to manage multiple sets of high priority projects and tasks
Excellent customer service skills, maintaining patient/calm demeanor even with customers that may escalate or upset
Proficient skills with Microsoft suite of products, including Word, Excel and Powerpoint
Ability to quickly learn and effectively utilize new systems and software
Versatility, flexibility and willingness to work in environment where priorities may change frequently, and doing so with enthusiasm
Commitment to diversity, equity, and inclusion in sport
Ability to work both independently and collaboratively in a fast-paced environment

Responsibilities

Serving as primary customer service contact for the Events Department, fielding incoming calls, emails and support tickets
Developing processes and solutions to streamline response timelines, focusing on goal of 24-hour response time to all member outreach
Support Events Department staff team in day-to-day process administration, including tournament withdrawals, processing of invitation letters for hosted international competitions and refunds.
Process local sanctioned tournament results uploads, ensuring compliance standards are met and troubleshooting issues, as necessary, with Division Officers
Assist Member Services staff team in processing manual age and nationality verifications in membership database
Compile reports and assist in data analysis on customer satisfaction, response times and sources of frequent outreach/confusion amongst membership to develop solutions
Compile reports and assist in data analysis for event-by-event surveys, helping to identify opportunities for improvement in participant experience at competitions
Assist Senior Regional Events Manager in construction and updating of Regional Tournament Bid Applications and documentation, as well as review, scoring and selection process
Assist Officials Coordinator in review and approval of Officials’ flights to National Tournaments
Travel 1-2 times annually to support onsite tournament operations and administration with typical trip duration of 4-5 days
Other duties as assigned