Events Coordinator at the Crosby Street Hotel

Crosby Hotel•New York, NY

3d•Onsite

About The Position

Step into the heart of hospitality with Firmdale Hotels! We’re looking for a dynamic Events Coordinator to support our team in creating memorable, beautifully executed events from start to finish. The Events Sales Coordinator is responsible for supporting the Events managers in proposing, contracting, and detailing events across all segments. The focus of the role will be to receive, communicate, and input inquiries, maintain departmental systems, and detail meeting spaces, food & beverage and special concessions and assist with administration of the department.

Requirements

2+ years of experience in customer service, ideally in a luxury hotel environment.
A BA/ BS degree in hospitality, business a related field or a career path of internal growth in hospitality.
Proven success in managing an outstanding product and guest experiences.
Exceptional interpersonal skills for positive and effective communication with a diverse population including complaint resolution
Excellent verbal and written communication skills
Extremely organized and efficient in planning, prioritizing and executing a complex workload
Must be flexible to adapt to changing business needs and/or ad hoc projects
Must be adept at multi-tasking and managing multiple priorities in a fast-paced environment
Proficient in all Microsoft Office applications, Opera and Delphi
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis
Ability to research, read, review, enter and retrieve information from computer and hard copies.
Speak, read, write and understand the primary language(s) used in the workplace.
Prolonged standing, walking and bending in addition to sitting in front of a computer.
Regular communications in person, writing and by telephone.
Perform work, and be present, on Hotel premises to ensure satisfaction of clients considering an event and those already booked.

Responsibilities

Receive initial inquiries, providing preliminary information, and qualifying leads across segments
Spearhead communication with the client throughout the planning process once the contract is signed to organize details and compile the Banquet Event Order and other documents accurately
Generate daily, weekly and monthly reports
Assists with preparing sales proposals and contracts as needed, often communicating with clients on Sales Manager's behalf
Review each event’s details including contracted room hire, food & beverage minimum spend, menu selection/guest count due date, special concessions and attrition clauses and validate with client via turnover letter
Monitor and enforce program deadline dates
Process signed contracts, ensuring deposits and relevant charges are posted correctly and that all systems are updated to reflect the confirmed booking.
Produce and send receipts and invoices to clients for deposits and final billing.
Distribute BEOs for group and affiliates 6-12 days prior to events
Participate in site visits as needed and plan meetings for upcoming events
Assist managers in scheduling appointments, and coordinating rentals and specialty items for events as required

Benefits

Competitive salary
Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days
Comprehensive medical, dental, and vision benefits
Life insurance
New York Secure Choice support for most team members
Complimentary meals on shift
Free uniform dry cleaning service
Commuter transit benefits available Day 1
Ongoing training and professional development, including annual education reimbursement program up to $3,000
Social events throughout the year, including holiday parties, team member appreciation events, and more
Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
Departmental and company-wide incentive programs