Front Desk Agent at the Crosby Street Hotel
About The Position
Firmdale Hotels invites you to become a valued member of our celebrated team at Crosby Street Hotel, where elegance meets outstanding service. Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality. We are seeking a warm, attentive Front Desk Agent to join our celebrated team. You will be the first point of contact for our guests, setting the tone for an exceptional stay from the very first moment. This is a role for someone who takes genuine pleasure in hospitality, thrives in a fast-paced luxury environment, and understands that the finest details make all the difference.
Requirements
- A high school diploma; hospitality training, certification, or a 2- or 4-year degree preferred; a college degree in hospitality is a plus
- Previous reception or customer service experience, preferably within a 4- or 5-star hotel
- Excellent spoken and written English
- Friendly and professional telephone etiquette
- Ability to remain calm and composed under pressure
- A high level of attention to detail
Responsibilities
- Warmly greet all guests upon arrival and departure, extending the highest level of hospitality at all times
- Welcome and check in guests efficiently, with special attention to VIP clients and individual preferences
- Allocate accommodations accurately, retrieving and utilising all relevant guest information
- Maintain strict confidentiality of all hotel guest records and information
- Assist guests with luggage politely and efficiently
- Maintain efficiency and friendliness throughout the entire checkout process
- Resolve guest complaints and queries in accordance with Firmdale standards
- Apply all hotel credit procedures discreetly and tactfully
- Maintain high levels of communication with the AFOM, FOM, and all other hotel departments
- Complete all filing according to hotel standards
- Accurately record all reservations taken at the Front Desk
- Follow all handover procedures at the end of every shift
- Ensure all charges are posted correctly and billed to the appropriate guest or function account
- Count assigned bank at the start and end of every shift and rectify any discrepancies
- Adhere to and maintain the security of cash, property, and valuables in the reception area
- Transfer accounts to sales with accurate information and correct documentation
- Understand and adhere to hotel security policy at all times
- Maintain a thorough knowledge of the hotel and the Firmdale brand
- Maintain a clean and organised workplace
- Promote other Firmdale hotels and restaurants
- Consistently demonstrate Firmdale Core Values: Attention to Detail, Enthusiasm, Passion, Relationships, and Resilience
- Carry out any other reasonable duty to assist in the smooth running of the property
Benefits
- Competitive salary
- Compensation for this role is $25 - $27 per hour, commensurate on experience
- Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days
- Comprehensive medical, dental, and vision benefits
- Life insurance
- New York Secure Choice support for most team members
- Complimentary meals on shift
- Free uniform dry cleaning service
- Commuter transit benefits available Day 1
- Ongoing training and professional development
- Annual education reimbursement program up to $3,000
- Social events throughout the year, including holiday parties, team member appreciation events, and more
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- Departmental and company-wide incentive programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
