Part Time Events Coordinator - Renaissance Framingham Hotel & Conference Center

Hotel•Framingham, MA

11h•Onsite

About The Position

Framingham Hotel & Conference Center, a Colwen Hotels Property, is seeking an experienced and well-organized Part Time Events Coordinator to provide the necessary support to the Sales Team. The successful candidate will become the point of reference for clients and guests, by managing room blocks, groups, event details and billing.

Requirements

Previous related experience, hotel preferred
Previous Customer Service a plus
Organized, strong ability to multi-task, detail-oriented
Energetic and Highly Personable
Superior verbal and written communication skills
Ability to compile, analyze and communicate data
Excellent interpersonal and customer service skills
Ability to deal with difficult guests and solve problems
Ability to work independently, self-motivated
Ability to stay calm under pressure
Excellent Time Management
Familiar with common computer software programs; ability to learn new computer software programs
Ability to worked varied hours, based on business needs

Responsibilities

Assists the sales team with leads, group detailing, events, site tours, event detailing & event execution
Coordinate the sales team by managing room blocks, groups, and schedules, distributes BEO’s, group billing, organize filing, and communicating relevant information
Respond to client needs throughout the sales process
Coordinate with other departments as necessary
Responsible for sales office coverage
Provide administrative support to the sales team including, but not limited to, answering phones, correspondence, assigning activities, assisting in site tours and reports, room blocks
Assists the Sales Team with day of coordination, and execution for groups, meetings and events
Ensure accuracy and timeliness of sales-related material, including event billing
Must be able to show initiative including guests and operation needs
Prepare written correspondence, group resume, weekly BEO’s and reports and other reports as requested by the sales team
Perform other duties as assigned