Events Concierge

Omni Hotels & Spas • Rancho Mirage, CA

9d • Onsite

About The Position

In this role, you will be the key liaison between event planners and hotel operations, ensuring smooth communication and seamless event execution.

Requirements

• At least one year of experience in a customer-facing role, demonstrating the ability to deliver exceptional service.
• Strong communication skills, both verbal and written, with the ability to professionally interact with guests, colleagues, and management.
• Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• A calm and problem-solving mindset when working under pressure, with a focus on addressing client needs efficiently.
• Detail-oriented, ensuring all event logistics are managed and executed according to plan.
• Flexibility to work varied schedules, including evenings, weekends, and holidays, based on the needs of the events.
• Ability to lift, move, and place items up to 40 pounds, and stand or walk for extended periods during shifts.

Nice To Haves

• Previous experience in hotel operations or administration, particularly in event management or banquet operations, is preferred.
• Familiarity with Delphi or similar event management software.
• Knowledge of banquet operations and hotel event spaces.

Responsibilities

• Serve as the primary point of contact for meeting planners, ensuring all event details are communicated clearly and accurately to operational departments.
• Work closely with Convention Services and Catering Managers to ensure every event meets the highest standards and aligns with client expectations.
• Manage the day-to-day coordination of hotel events, overseeing event logistics and ensuring client needs are met from start to finish.
• Proactively resolve any issues that arise during events, ensuring a seamless experience for all attendees.
• Maintain thorough knowledge of hotel event spaces and group dynamics to provide expert guidance and support throughout the planning process.
• Use Delphi software to generate event-related documents and update event details as needed to reflect client preferences and changes.
• Participate in pre-convention meetings, Banquet Event Order meetings, and weekly resume meetings to ensure all team members are aligned and prepared for upcoming events.
• Handle special projects assigned by the department leaders, contributing to the overall success of the events team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level