Events Concierge UBC Botanical Garden

University of British Columbia • Vancouver, BC

5d • CA$19 - CA$26 • Onsite

About The Position

The part-time (casual) Event staff member works within the Event team to organize and set-up for events, classes and functions at UBC Botanical Garden. Performs opening procedures while greeting clients, guests, caterers and service providers. Assists customers with any changes or problems with their event requirements, including troubleshooting basic requirements. This position responds to the needs of the external clients as they occur and provides day-of-event support that are held outside normal UBC Botanical Garden operating hours. Works without direct supervision and must be willing to work evenings and weekends and feel empowered to make decisions and call on campus resources (Security, RCMP, etc) as needed.

Requirements

• High School graduation, plus two years of related experience, or an equivalent combination of education and experience.
• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.
• Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Nice To Haves

• Valid Drivers License preferred.
• One year relevant experience or the equivalent combination of education and experience.
• Hotel or Event experience preferred.
• Must be available to work weekends and some weekday evenings. (Varied hours between 9am - midnight)
• Ability to communicate effectively verbally and in writing.
• Ability to communicate in a clear, attentive, and polite manner.
• Ability to listen actively and attentively, and obtain clarification as required.
• Ability to deal with people in a courteous, calm manner.
• Ability to effectively resolve client complaints in a calm, non-confrontational manner, and by exercising sound judgment.
• Ability to work effectively with minimal supervision.
• Ability to deal with a diversity of people in a calm, courteous, and effective manner.
• Ability to understand and apply policies, procedures, and instructions.
• Ability to maintain accuracy and attention to detail.
• Ability to prioritize and work effectively under pressure to meet deadlines.

Responsibilities

• Provides support to clients in a pro-active and positive manner.
• Greets and directs caterers and service providers to the appropriate locations.
• Troubleshoots basic requests and assists clients with any additional requests.
• Liaison with UBC venue and client.
• Visitor cart driver for events.
• Responsible for UBC issued keys and lock up of facility after event.
• Enforce the terms of the event contract and venue policies in a friendly non-confrontational profession manner.
• Ensures client belongs are removed after event (i.e. decorations).
• Reports any changes in customer specifications to Administrative Manager or Booking & Events Coordinator.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED