Concierge

Vocon Design - Cleveland, OH•Cleveland, OH

10d•Onsite

About The Position

Passionate about helping others and comfortable using interpersonal and organizational skills in a fun and creative office environment, the Concierge will help support our growing firm and diverse client base. This role is responsible for a full range of internal and external support services while upholding Vocon’s “White Glove Service” to all. The concierge will make the first impression on all Vocon guests. This role is responsible for greeting clients, candidates, and all other office visitors ensuring that they enjoy their experience at our office. This is a forward-facing role that will manage the front desk and community areas within the office. Comfortable with a fast-paced, proactive work environment, with the ability to be on their feet for long periods of time. Responsible for the coordination of critical office projects, in addition to day-to-day support requests/duties. The Concierge reports directly to the Office Manager in the Cleveland office.

Requirements

High School Diploma or GED required; Associate degree preferred.
Previous front desk, concierge, customer service or other hospitality experience preferred.
Minimum of one year of related experience (e.g. administrative, concierge or customer service roles).
Ability to be onsite M-F during core business hours 8:30-5:30 p.m.

Nice To Haves

Associate degree preferred.

Responsibilities

Receive and direct visitors and incoming calls to the appropriate team members, while presenting a professional and welcoming first contact.
Maintain the appearance of the lobby, conference rooms and office common areas; assuring they stay organized and client-ready at all times. Notify the janitorial or maintenance staff as needed.
Address office maintenance issues by escalating to appropriate point of contact.
Schedule and help coordinate meetings within the office, which includes reserving rooms, arranging equipment needs and catering requests.
Ensure proper coding of invoices for catering services or other goods for expense tracking purposes.
Provide back-up support to the Office Services Team in general administrative duties such running errands, distributing and tracking packages, preparing labels, posting mail and arranging messenger services as needed.
Monitor and order office supplies and other common use items for the office as needed.
Oversee the maintenance of equipment including copiers, phone systems and printers. Resolve minor equipment problems independently.
Oversee the maintenance of off-site storage records; provide guidance to the team on proper document retention policies and procedures.
Maintain relationships with vendors who provide services and goods to the office.
Assist in the completion of the office Business Continuity plan.
Participate as needed in other special projects and general office duties as assigned.
Responsible for understanding the business, the departments within the business, general client concepts, and how the business works together to problem solve day-to-day requests and issues.