EVENT STAFF OKTOBERFEST
About The Position
Supports the team in managing customer relationships, specifically focused on groups, to ensure a professional and seamless experience for our guests. Work as part of a team and manage existing customer relationships, as well as bringing in new relationships. Completing inquiries, follow up, and processing reservations. May work front desk occasionally to learn the system. Works actual events- including set up, tear down, cleaning, hosting, serving, etc. Looking for someone with open availability and flexible schedule- may work 8-12 doing admin on site and then return to work evenings for our events. Should have F&B experience and event experience. Comfortable moving, lifting furniture.
Requirements
- Provide excellent customer service to meet and exceed customer expectations
- Present a positive image of the company in an upbeat, professional manner
- Ability to work a variety of day, night, weekend and holiday shifts
- Ability to work independently
- Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
- Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system
- Ability to stand for long periods of time
- Ability to lift 25-50 lbs occasionally
- Six (6) months in a hotel/resort setting preferred
- Six (6) months experience working with groups and/or events in a hospitality setting
Nice To Haves
- F&B experience
- event experience
Responsibilities
- Completes paperwork, files, answers calls, and initiates the reservation process by sending inquiries and being the main contact for most new groups
- Represent the Company in a professional and courteous manner to all guests and visitors per company policy as outlined in the Employee Handbook
- Works with groups, booking and managing their visits in the system, keeping constant and timely communication with them
- Effective and timely communications with lodging staff to ensure that room blocks are accurate for all groups
- Produce and track invoices/payments for all Groups, maintaining privacy, accuracy, and timely payments
- Proactively problem solve- anticipate needs and effectively and professionally resolve any complaints/disputes that arise
- Coordinate and manage special projects/needs for various groups such as reserving specific areas and working closely with food & beverage on food options
- Assist with all event preparation planning
- Be the go-to person on event days helping guests every step of the way and supporting all event operations. Assists with catering and event set up.
- Creating a group folio, entering reservations, putting together the contracts and supply the customer with the contract. Processes contracts and deposits and sends receipt to guest.
- Making sure the group is aware of all the resorts policies.
- Stays in contact and keeping guests up to date with their upcoming due dates & payments. Must be in the office during groups check in/outs, to deal with any questions or problems that may occur.
- Ability and willingness to help out with projects as needed by resort
- Keeps track of the following: Groups Contract/Deposit Received, Groups Cut Off Dates, Monitor & Collect Group Payments When Due, Past/Current Inquiries, Group Itineraries, Forecasts – Hotel & Master (Distribute to Departments), Upcoming Group Information, Upcoming Venue Info, Create & Monitor To-Do List for Housekeeping & Maintenance, Drop Off or Pick Up Venue Signage and Monitor Venue Usage, Print up Block Info Before Group Arrives, Assist with Site Visits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
