Event Technology Manager (Cvent Flex experience)

First Global Management Services, Inc.•Jersey City, NJ

15h•$86,091 - $99,005•Hybrid

About The Position

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. Location: Hybrid 3 days in Jersey City, NJ office (subject to change at any time to 5 days.) Learn more at www.firstagency.com

Requirements

5+ years of experience in Attendee Data Management and Event Technology, including entry level meeting planning and coordination with registration and event technology
Advanced proficiency in Microsoft Office, with a focus on Excel
Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite other registration website platforms required
Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite other registration website platforms
Able to manage multiple projects simultaneously
Strong written and oral communication skills at all levels
Motivated, self-starter, ability to take direction and work independently; ability to think innovatively
Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events

Nice To Haves

General knowledge of HTML and CSS is a plus, but not required

Responsibilities

Implementation and project management of event registration websites, app builds and additional technological aspects as needed for assigned events
Troubleshoot technical issues
Manage client communications such as save-the-dates, invitations, registration, confirmations, etc.
Database management to ensure consistency in information, accuracy of new and existing data, and list generation
Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements
Work with Event delivery team on overall program logistics, production, and implementation
List manipulation to provide team members with relevant registration data, year on year statistics, and insight into varied elements and event analytics
Coordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where appropriate
Support with the registration desk flow design and set up, including onsite support throughout the event as needed
Lead contact for attendee management and technology vendors including pre-event and during execution
Create and distribute post event client surveys
Adhere to standard operating procedures and compliance processes in addition to maintaining comprehensive event files and keeping precise records to ensure smooth transition between team members if necessary
Review and manage any relevant third-party vendor invoice reconciliation e.g. badging / attendee tracking etc.
Provide the client with cost savings / value adds whenever possible
Track and maintain time spent to projects to accurately reflect the work being done
Assist with the training of new joiners and mentoring existing team members
Keep up-to-date on all emerging technologies, popular culture and trends and ensure team members are informed as well

Benefits

Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
401 (k)
Five Flexible Spending Accounts Options
Generous Paid Time Off Allowance
Employee Assistance Program (EAP)
Life, Disability & Pet Coverages
Wellness Stipend
Mobile Phone Allowance
Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
Aura Identity Theft Protection
Discretionary Bonus Structure
Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.