Event Technology Manager (EVG)

First Global Management Services, Inc.•New York, NY

12d•$70,000 - $100,000•Hybrid

About The Position

We are seeking exceptional candidates to join our talent pipeline for an Event Technology Manager role, anticipating openings in the near future. FIRST is a global brand experience agency specializing in Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. With 30 years of experience, we manage over 37,000 events annually across 110 countries for over 130 brands, primarily Fortune 500 companies in Financial Services, Technology, Healthcare, Media, and Professional Services. FIRST is part of Encore, a global leader in event production and technology, recognized for excellence and sustainability.

Requirements

5+ years of experience in Attendee Data Management and Event Technology, including entry-level meeting planning and coordination with registration and event technology.
Advanced proficiency in Microsoft Office, with a focus on Excel.
Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite, and other registration website platforms.
Able to manage multiple projects simultaneously.
Strong written and oral communication skills at all levels.
Motivated, self-starter, ability to take direction and work independently; ability to think innovatively.
Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events.

Nice To Haves

Bachelor’s Degree preferred.
General knowledge of HTML and CSS is a plus, but not required.

Responsibilities

Assisting clients in navigating registration websites.
Supporting new technology platforms and data management.
Liaising with the event delivery team.
Implementing, building, and supporting new technology platforms.
Utilizing advanced knowledge of Microsoft Excel to manage event information lists and reporting.
Providing support to clients with event and meeting coordination.
Implementation and project management of event registration websites, app builds, and additional technological aspects for assigned events.
Troubleshooting technical issues.
Managing client communications, including save-the-dates, invitations, registrations, and confirmations.
Database management to ensure consistency, accuracy of data, and list generation.
Communicating effectively with internal and external clients and responding to queries within service level agreements.
Working with the Event delivery team on overall program logistics, production, and implementation.
Manipulating lists to provide team members with relevant registration data, statistics, and event analytics.
Coordinating name badges, tent cards, place cards, departure notices, email confirmations, agendas, and signage.
Supporting registration desk flow design and setup, including onsite support.
Acting as the lead contact for attendee management and technology vendors.
Creating and distributing post-event client surveys.
Adhering to standard operating procedures and compliance processes, maintaining comprehensive event files and records.
Reviewing and managing third-party vendor invoice reconciliation.
Providing clients with cost savings and value adds.
Tracking and maintaining time spent on projects.
Assisting with the training of new joiners and mentoring existing team members.
Staying up-to-date on emerging technologies, popular culture, and trends, and informing team members.

Benefits

Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
401 (k)
Five Flexible Spending Accounts Options
Generous Paid Time Off Allowance
Employee Assistance Program (EAP)
Life, Disability & Pet Coverages
Wellness Stipend
Mobile Phone Allowance
Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
Aura Identity Theft Protection
Discretionary Bonus Structure
Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.