Event Supervisor (Freelance)

FeverUp•New York, NY

1d•Hybrid

About The Position

Fever is the world’s leading tech platform for culture and live entertainment, aiming to democratize access to culture and entertainment through its proprietary technology and data-driven approach. The platform inspires over 300 million people monthly in over 55 countries and empowers event creators. Fever has partnered with major industry leaders like Netflix and F.C. Barcelona. They are seeking individuals with a hands-on mindset to help shape the future of entertainment. This freelance Event Supervisor role is responsible for managing the overall organization, planning, and staffing for all guest-facing staff operations and services to ensure world-class delivery and exceptional customer service. The role involves working with a local team of 15-20 people each night, leading local decisions for guest-facing services, and adhering to procedures set by the Global team. The position requires working onsite for load-in, event run, and strike, with prep work done from home. The schedule is approximately six days per week, typically from 14:00 to 23:30, plus meetings and reporting.

Requirements

At least three years previous experience managing large outdoor festivals, Illumination trails or outdoor experiential events.
Understands the necessity of keeping guests engaged in a fully immersive, in-world experience
Excellent leadership skills with the ability to train and lead others while holding them accountable for results
Strong communication skills, including the ability to work cross functionally with all levels and teams
Ability to deal with stressful situations in a calm and professional manner.
Must have people management and interpersonal skills.
Solutions-oriented
Exceptional observation skills.
Comfortable working in a constantly changing environment.
Professional appearance and demeanor.
Ability to work days, nights, weekends, and holidays if needed
Must have experience in using Google Drive and the Google suite of applications including Sheets, Word, Google Meetings.
Visa/permits - The candidate must be able to work in the event country and achieve one of the following: (1) Already a citizen/resident in the country and is permitted to work. (2) Already in possession of a work visa/permit.

Nice To Haves

Current First-Aid certification is a plus.

Responsibilities

Manage the overall organization, planning and staffing for guest facing operations to ensure a successful event and positive guest experience
Be in an event control position and communicate with all departments
Work with Fever Ops On-site Coordinators regarding all ticketing operations and the set up of the POS systems at each point of sale
Resolve customer complaints, concerns & general needs.
Responsible for pre-show and post-show checklists
Liaising with the local labor providing company for staff assigned to FOH and Retail Operations
Validate employee schedules and time sheets.
Maintain and encourage staff performance and growth over the course of the experience
Crew/Staff welfare- ensure shift patterns are running smoothly & breaks are implemented.
Management of all related work and facilities– e.g. toilets, cleaners, bins
Maintain & manage the on-site equipment, ensuring all health & safety standards are followed
Communicating with vendors to ensure smooth operations (custodian, security, F&B, Merch operator, etc)
Overall control of the site in the event of adverse weather conditions- ensuring all wind management and safety plans are adhered to
Implementation of Standard Operating Procedures across all functions, including but not limited to; Security, Medical, Car Parking, Guest Experience, Accessibility and Staffing