Event Staff, M & T Bank Arena

Quinnipiac University•Hamden, CT

1d•Onsite

About The Position

Quinnipiac University's Athletics Department invites applicants for Event Staff at M&T Bank Arena. This is a temporary position for the period of September 7, 2026 to June 30, 2027. As a member of the Event Staff team at M&T Bank Arena, team members play an essential role in creating a safe, welcoming, and memorable experience for guests attending Quinnipiac University events. M&T Bank Arena hosts NCAA Division I athletic competitions, concerts, commencements, university ceremonies, youth events, and other special events throughout the year. As front-line representatives of Quinnipiac University, Event Staff members provide exceptional customer service while assisting with ticket scanning, guest wayfinding, seating assistance, access control, crowd management, and event operations. Team members may serve in various roles throughout the venue, including ushering, ticket scanning, greeter positions, guest services, and concourse support.

Requirements

High school diploma or GED
Strong customer service and hospitality mindset.
Excellent verbal communication and interpersonal skills.
Ability to interact professionally with guests, students, faculty, staff, alumni, and visitors from diverse backgrounds.
Strong problem-solving, conflict-resolution, and decision-making skills.
Ability to remain calm, professional, and focused in fast-paced or stressful situations.
Attention to detail and ability to follow established procedures.
Dependability, punctuality, and a positive attitude.
Ability to work independently and collaboratively as part of a team.
Ability to learn venue layouts, event procedures, and emergency response protocols.
Flexibility to work evenings, weekends, holidays, and other event-based schedules.
Proven ability to collaborate effectively with individuals from varied backgrounds
1-2 years of relevant work experience

Responsibilities

Arrive on time for assigned shifts in the appropriate uniform and maintain a professional appearance.
Welcome guests in a friendly, professional, and courteous manner.
Scan and verify tickets, credentials, and passes to ensure proper admission and access.
Examine tickets and assist guests in locating their assigned seats.
Provide directions and information regarding seating sections, restrooms, concessions, elevators, exits, and other venue amenities.
Serve as a knowledgeable resource regarding venue policies, procedures, and event information.
Monitor assigned areas to maintain a safe, orderly, and enjoyable environment for all guests.
Maintain clear aisles, stairways, entrances, exits, and emergency egress routes.
Assist with crowd management and guest flow before, during, and after events.
Enforce venue policies and procedures while maintaining a positive guest experience.
Respond to guest concerns, complaints, and service requests in a calm, professional manner and escalate issues to supervisors when necessary.
Observe and report safety hazards, facility issues, suspicious activity, accidents, injuries, or guest incidents.
Assist guests with disabilities and special accessibility needs.
Support emergency response procedures and venue evacuations when required.
Attend pre-event briefings and follow all event operations, guest service, and safety protocols.
Complete any required documentation, incident reports, or event-related records accurately and thoroughly.
Collaborate effectively with supervisors, fellow event staff, Athletics personnel, Public Safety officers, Facilities staff, and event organizers.
Perform additional event-related duties and assignments as needed.