Event Staff Experience Coordinator

Philadelphia Eagles•Philadelphia, PA

7d•Onsite

About The Position

The Philadelphia Eagles are regarded as one of the most storied franchises in the National Football League. Under Chairman and CEO Jeffrey Lurie’s leadership, the organization is committed to excellence. The Eagles are globally recognized for their progressive and strategic approach off the field, serving as a powerful example within the sports industry. By leveraging their star power to support innovative autism research and care programs, youth football initiatives, social justice efforts, sustainability measures, and more, the team’s legacy has been built on inspiring a global community of Eagles fans. Lincoln Financial Field is home to the Super Bowl LII and LIX champions and offers guests a first-class experience in a safe, clean, and friendly environment. It has become one of the world’s most admired stadiums due to its commitment to the fan experience. Members of the organization are empowered to lead with passion, dedication, and creativity, while being aligned on a clear vision set by core values. The cross-functional collaboration in the building has helped establish a winning culture, positioning the Philadelphia Eagles as one of the industry’s leading sports franchises. Position Summary The Event Staff Experience Coordinator will coordinate all aspects of Part Time Game Day Staff communications, payroll processing, event scheduling, game day staff budgets and act as the liaison of part-time staff to Human Resources. This role will report directly to the Event Staff Operations Manager who oversees the part-time event staff management. In addition to the primary responsibilities, the coordinator will assist the 50/50 game day operation, manage our ABI software and vendor relationship, partner with Merchandise for hiring, onboarding, and training of part-time staff. This role will also manage the overall part-time employee record keeping, game day staff party organization and event staff experience team. This role will partner with our Event Operations team on special event staffing needs. Reporting Relationships The Event Staff Experience Coordinator will report to the Event Staff Operations Manager.

Requirements

At least 1 year of professional administrative support experience required
College graduate degree required
Ability to prioritize multiple projects
Ability to maintain confidentiality of all business matters
Excellent verbal, written, and interpersonal communication skills required, with excellent organizational, planning abilities
Should have strong interest or background in Customer Service and Operations

Nice To Haves

Preferably has previous ABI or other staff management systems experience

Responsibilities

Develop and maintain day-to-day staff communication including training seasonal associates to communicate effectively and efficiently.
Manage part-time staff hiring, including posting positions, interview management, onboarding and training management.
Manage the ABI MasterMind program and maintain and update event schedules for Game Day Staff.
Evaluate Game Day Staff performance, manage employee points, create and send employee performance notification letters and termination letters.
Update and track Game Day Staff feedback and discipline.
Liaison to Human Resources and Accounting departments to ensure Game Day Staff employment files are up to date and payroll adjustments are processed in a timely manner.
Manage the Eagles Autism Foundation’s 50/50 Raffle Operation on Eagles Game Days. Oversee a part-time raffle team of 40+ staff members.
Manage employment verifications for current and prior employees.
Analyze employee feedback to identify areas of improvement.
Manage and organize Employee Check-In.
Partner with Merchandise and coordinate all aspects part-time staff as described above.
Partner with Event Operations on special event staffing needs, scheduling and positioning.
Plan, organize and execute part-time staff post season party.
Work all events at Lincoln Financial Field as well as Game Day Staff related events.
Perform additional duties as assigned by the Event Staff Operations Manager.