Event Services Specialist

Maritz•Sunnyvale, CA

2d•Onsite

About The Position

The Event Service Specialist (ESS) is the day-of onsite primary client point of contact for assigned programs and events. Responsible for the onsite execution of all program and event logistics, ensuring exceptional client/guest experiences by providing superior customer service for Maritz Global Events onsite operations. Additionally, responsible for maintaining and auditing assigned internal event spaces.

Requirements

Bachelor’s degree or equivalent experience.
Minimum of 2 years of experience in meeting/event management or a related industry.
Ability to learn new technology solutions and work with multiple systems.
Strong communication, teamwork, and leadership skills.
Proficiency in G Suite and Microsoft Office tools with the ability to learn new technology quickly.
Ability to thrive in an agile, continuously changing environment.
Physical ability to handle onsite demands, including standing and lifting.

Nice To Haves

Experience leading a team.
Prior experience in high-touch client or VIP event management.
Bilingual English/Spanish communication skills preferred.

Responsibilities

Act as the primary onsite contact for events, coordinating with catering, AV, security, and transportation partners.
Provide day-of-event support, including being on-call or onsite, running product demos, and capturing event documentation (surveys, photos).
Conduct staff meetings, event space walkthroughs, and briefings as needed.
Manage onsite logistics for registration, rooms, hospitality desk, food & beverage, activities, business meetings, technology, and VIP handling.
Implement crisis management procedures and ensure communication plans are in place.
Serve as liaison to clients for onsite event logistics and keep all stakeholders informed of changes.
Collaborate with teams to define solutions and ensure the best event experience for clients and guests.