Event Services Specialist

Sea World • Williamsburg, VA

18d

About The Position

The Event Services Specialist performs administrative and event-coordination work supporting Sales Managers and group customers at Busch Gardens. The role handles group inquiries and bookings, coordinates event details with clients and park departments, supports catering and special events, and completes pre-event and post-event tasks. The position also represents the organization at industry events, park familiarization tours, and special-events projects while maintaining a positive, energetic, guest-focused approach.

Requirements

• High school diploma or GED.
• At least two years of education or related work experience.
• Excellent relationship-building skills and the ability to establish relationships at all levels with clients and prospect organizations.
• Attention to detail and ability to multitask in a fast-paced work environment.
• Ability to self-start and work independently as well as in a team environment.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Excellent time-management and prioritization skills.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Ability to work a weekday between Monday and Friday, including some weekends and late evenings as needed.

Nice To Haves

• Travel industry sales, marketing, or hospitality experience preferred.
• Experience with Salesforce is a plus.

Responsibilities

• Perform administrative duties to support Sales Managers.
• Follow up on group inquiries received by phone message and email.
• Process group bookings, including ticket orders.
• Email group confirmations and communications to customers.
• Help coordinate on-site catering and special events.
• Interface with clients and various park departments.
• Participate in weekly catering and marketing meetings.
• Complete pre-event tasks, including creating BEOs and banquet checks, arranging ticket orders, and handling FedEx.
• Complete post-event tasks, including event recaps and final billing.
• Maintain the weekly group arrival list and payment methods.
• Participate in industry events, park familiarization tours, and key special-events projects.
• Represent the organization with a positive attitude, high energy, and commitment to quality.
• Perform other duties as assigned.

Benefits

• Free park admission.
• Discounts on park admission tickets and passes for family and friends.
• Discounts on food, merchandise, and other park offerings.
• Scholarship opportunities.
• Exclusive employee events and giveaways.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED