Event Services Reservationist – Student Union - UTK

University of Tennessee•Knoxville, TN

5d•Onsite

About The Position

The Event Services Reservationist intentionally allocates space to advance the campus community, managing space reservations, processing event invoices, and maintaining detailed operational data including KPIs and event satisfaction metrics through dedicated reservation and room diagramming software. This role is the primary point of contact for event planners and campus offices, routinely coordinating room setup requirements, attendee counts, equipment needs, and Vol Dining catering logistics while ensuring all events adhere to university policies and emergency protocols. The Reservationist also provides on-the-ground facility oversight during events, stepping in as the lead professional staff member when needed, and offers planning guidance and resource support to student organizations. This role ensures set-ups and event details are fulfilled at the start of each workday. In addition, this position contributes to departmental meetings and planning efforts, monitors emerging trends in Student Union operations, and represents the university within regional and international professional organizations.

Requirements

Management of space reservations.
Processing of event invoices.
Maintenance of detailed operational data including KPIs and event satisfaction metrics.
Coordination of room setup requirements, attendee counts, equipment needs, and catering logistics.
Adherence to university policies and emergency protocols.
On-the-ground facility oversight during events.
Planning guidance and resource support to student organizations.
Contribution to departmental meetings and planning efforts.
Monitoring of emerging trends in Student Union operations.
Representation of the university within regional and international professional organizations.

Responsibilities

Intentionally allocates space to advance the campus community.
Manages space reservations.
Processes event invoices.
Maintains detailed operational data including KPIs and event satisfaction metrics through dedicated reservation and room diagramming software.
Serves as the primary point of contact for event planners and campus offices.
Routinely coordinates room setup requirements, attendee counts, equipment needs, and Vol Dining catering logistics.
Ensures all events adhere to university policies and emergency protocols.
Provides on-the-ground facility oversight during events.
Steps in as the lead professional staff member when needed.
Offers planning guidance and resource support to student organizations.
Ensures set-ups and event details are fulfilled at the start of each workday.
Contributes to departmental meetings and planning efforts.
Monitors emerging trends in Student Union operations.
Represents the university within regional and international professional organizations.