Event Services Coordinator

EOS Hospitality•Myrtle Beach, SC

3d•Onsite

About The Position

The Event Service Coordinator executes all aspects of the convention resume and corresponding arrangements between the hotel and customer during the meeting or event. Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site convention. Successful achievement of this goal will ultimately result in a major contribution to the re-booking of group business for future dates. Maximizes revenues through effective up-selling of products and services. Promotes services for future group business.

Requirements

Ability to supervise staff.
Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines.
Ability to operate independently and with a high degree of autonomy requiring excellent time management skills and self-motivation.
Hotel product and industry knowledge, i.e., staffing, operations, safety, security, union rules, structural, terminology, fire, police and health codes, hotel policies, city ordinances.
Quantitative processing of data via office machine equipment, mathematical computations and analytical skills necessary to accurately determine and communicate financial, forecasting and space utilization calculations.
Ability to gain proficiency in the use and operation of computer systems with the ability to navigate efficiently through Word, Excel, Outlook, Delphi (or in house sales system). Market Vision, OnQ, InFocus, Internet and Intranet and Optimum Settings (or in house CAD program).
Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials.
Possess a good conceptual understanding of electronic devices and the ability to operate such items as copy machines, slide projectors, microphones, computers, portable radios, pagers, etc.
Ability to complete a contract in compliance with all checklists, standards and hotel policies.
Ability to maintain assigned files neatly, completely and organized in accordance with HHC guidelines to ensure proper sequencing of activity checklists are being followed.
Interpersonal skills provide to provide overall guest satisfaction.
Ability to work under pressure and deal with stressful situations during busy periods.

Responsibilities

Directly serves on site group and catering customers in a proactive manner relative to logistics of group room block, food and beverage, public meeting space/exhibit hall, ancillary and vendor services, affiliates/exhibitors and related billing processes.
Provides direction and supervision to responsible operating departments and team members during execution of meeting, banquet functions and/or event.
Participates in internal and external meetings as determined by the Director of Events i.e. menu review, department, operational department per-shifts, etc.
Oversees and assists in the physical movement of hotel or customer equipment or furnishings as necessary to complete a tight turn-around of public function space.
Assists customers with the set-up of their event, as needed.
Performs other duties and responsibilities as assigned or required.
Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position.
Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel.